Project and Program Manager

Over ** years experience in delivering successful projects in Europe (UK)

MBA to enhance the project delivery with a business acumen.

Results oriented Project Manager with the ability and passion for combining the project management experience with business acumen, in order to deliver projects on budget within time and to specified quality. Proven ability to link strategic objectives of the organization with the outputs delivered on behalf of customers with innovative solutions.

EDUCATION

Master’s Degree (MBA) - 2002 Metropolitan University London (United Kingdom)

Diploma in Management Studies (DMS) - 2000 Waltham Forest College London (United Kingdom)

Post Graduate Certificate in Business Decision Making - 1994 University of Luton (United Kingdom)

EXPERIENCE

PROFESSIONAL EXPERIENCE

Client LA Works, Irwindale California August 2010 to-date

• Attending job search workshops

• Resume developing networking seminars

• Updating computer skills

SELF EMPLOYED – Oakwood (London), United Kingdom April – December, 2009

Consultant Project Manager

Responsible for all aspects project management for a new professional multi practitioner medical clinic with 14 No apartments in first floor - project worth approximately $5.6 million.

• Created a successful Business Plan to secure funds at various stages of the project.

• Provided business expertise coupled with project management methodology to steer the project successfully eliminating potential risks.

• Comprehensively advised client on Return on Investment (ROI) and advised client (MD in UK) to make sound business decisions taking the current economic conditions into account.

• Prepared the cost/benefit analysis to ensure the client is fully aware of the impact of his decisions.

• Helped the client to develop the scope including appointing and briefing the design team.

• Set operational targets as per agreed program and monitored design team outputs to make sure design was completed and approvals received within six months, as scheduled.

• Interpreted Client’s business objectives and communicated to the design team eliminating any gaps or ambiguities.

• Helped the client to anticipate and avoid potential pitfalls by employing specific risk management strategies and procedures.

PRIMARY CARE TRUST (PCT) – Hertfordshire, United Kingdom August 2008 – March 2009

Contracts Manager

Solely responsible for managing the Partnering Contractor providing facilities management services to 68 hospitals and other health authority buildings with a combined annual operating budget of over $18 million.

• Pro-actively monitored contractors’ performance, and saved over 20 percent of the yearly budget in the way of penalties for non-performance, whilst reducing customer complaints by over 90% within six months.

• Re-engineered processes in the hydrotherapy pool department to completely eliminate abortive patient visits and wasted resources. This eliminated the negative press publicity to hospital in total. Wrote new escalation procedure and was agreed with all personnel involved before implementing.

• Drafted a contract with additional contract clauses to enable site supervisory staff to authorize payment only on receiving satisfactory services, instead of contractor receiving automatic payment on completion which eliminated a long standing customer satisfaction issue.

LONDON BOROUGH OF HARROW – Harrow, London, United Kingdom February 2007 – June 2008

Program Manager

Overseen 11 No project managers who managed 68 No capital (new build and refurbishment) projects, valued between $7000 to over $47 million. Enthusiastically lead design team by building strong relationships with project managers supervised, by facilitating and listening to them and working with them by coming up with innovative and effective solutions.

Proactively managed budgets and came up with accurate forecasts, reducing budget variances to less than 5% throughout the tenure.

Ensured adherence to strict schedules (using MS Project) by holding contractors responsible to the pre-determined milestones according to priorities and constraints.

Produced the Key Performance Indicator (KPI) statistics for the government department and made sure it demonstrated continuous improvement and best practice.

Launched “traffic light” monthly progress reporting system as a tool to communicate with the senior management and stakeholders which enabled them to see the overall project status at a glance in one page.

Minimized staff costs by boosting staff’s productivity through quick and efficient resolution of problems, eliminating bottlenecks, timely decisions making and careful monitoring of outputs.

Won numerous government grants (biggest was $900k approximately) by doing better than the government set energy targets. Replaced two antiquated solid fuel boilers with gas-fired individual boilers within apartments.

Effectively managed projects, reducing client complaints by 50% within one year and increasing staff morale through effective inter-departmental communication and coordination.

Prepared ‘Trend Analysis’ (using in-house written software) for projects to forecast the end dates by taking the current rate of performance into account.

Carried out ‘what-if’ scenarios to work out the cost and the benefit of existing processes to come up with improvements.

LONDON BOROUGH OF HARINGEY – Wood Green, London, United Kingdom January 2003 – December 2006

Project Manager

Projects managed housing refurbishment and new build projects valued up to $1.3 million from inception to completion for a government entity serving the Haringey community. Core duties entailed conducting quality assurance on building projects, managing budgets, defining scope, planning, organizing, monitoring and controlling design/build endeavors by utilizing PM Methodology and MS Project software. Carried out post-contract evaluation (‘lessons learnt’) exercises for all the completed projects to establish what went right and what went wrong and used that data on departments’ future projects.

Achieved 95% and 98% customer satisfaction in two large refurbishment projects within one year.

Lead the energy efficiency program successfully and won $900,000 governmental grant for the Borough Council by achieving/delivering a stringent targets to increase the SAP rating from 51 to 54 for the 17000 properties..

Successfully prepared the $18 Million worth sustainability bid proposal and won the full central government grant.

Reduced overall project cost by over $135,000 by utilizing strong negotiation skills and an creative solution to keep the project costs under control whilst helping to keep the project alive.

Lead the insulation program for all plant rooms and installed building management systems (BMS) to corporate buildings to manage energy usage effectively.

References on request

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