Customer Service Manager

Jon T. Frustere

**** ********** **. • Mentor, OH 44060 • 440-***-**** • *********@*****.***

Summary of Qualifications

Dedicated leader with comprehensive management and logistics experience. Demonstrated

ability to train, manage, and motivate team members to achieve organizational goals. Technical

proficiency includes Microsoft Word, Excel, Outlook, PowerPoint, Ultipro, Sharepoint, HTML,

and Windows.

Professional Experience

Cohen’s Painting and Papering, LLC.

Crew Member 11/2011 – Present

Mentor-on-the-Lake, OH

• Prepare surfaces of sheetrock, wood, metal, and masonry; apply prime and finish paints

with brush and/or roller.

• Replace and repair drywall: tapes, beds, and textures; patch holes in plaster or

sheetrock.

• Ensure proper care in the use and maintenance of equipment and supplies; promotes

continuous improvement of workplace safety and environmental practices.

Cleveland Indians Baseball

Merchandising Intern 3/2010 - 1/2011

Assistant Manager in Training 1/2011 - 11/2011

Cleveland, OH

• Managed total store level operations, including staff hiring, payroll, customer service and training.

• Performed all outgoing shipments to customers through FedEx and MLBAM software.

• Performed daily sales calls to clientele offering our game used/issued merchandise.

• Handled the tasks of maintaining stock as well as assist inventory management staff in

maintaining stock records.

• Supervised a seasonal/part-time staff of 30+ employees during a fast paced atmosphere.

• Ensured Distribution Center standards; accurate check in, ticketing of merchandise, supply

receipts and 2-day turnaround on receiving and put away standards.

• Led our semi-annual uploading data from handhelds and ensuring all data was accounted for.

• Handled responsibilities of ensuring that the cycle count program is performed regularly and on

an ongoing basis.

• Recognized as STAR employee of the month for my hard work and desire to take on new

challenges.

Papa John's Pizza

Marketing Representative/Cook 9/2008 - 9/2009

Kent, OH

• Gained knowledge of the different advertising techniques and strategies.

• Visited schools and local businesses to set up promotional events.

• Distributed fliers with current sales and promotions.

• Prepared the best quality food for our customers.

Home City Ice

Production Associate 5/2008 - 9/2009

Walton Hills, OH

• Worked in a warehouse setting where I packaged and store ice.

• Loaded route trucks with pallets of ice which was then delivered to our valued customers.

• Daily use of hand tools and multiple types of pallet jacks (Electrical and non electric).

Pizza Pan

Store Manager 9/2005 - 5/2007

Chardon, OH

• Managed all aspects of food service operations for the Mentor, Mentor-on-the-Lake, and Chardon

locations.

• Oversaw inventory control, ordering, food sanitation and quality control of food products.

• Orchestrate recipe/menu development based on guest trends/preferences and seasonal

considerations; sources vendors and negotiates inventory costs.

Education

Kent State University, Kent, OH December, 2010

B.S. Sports Administration - 3.6 G.P.A.

Minor in Accounting and Business

Volunteer basketball official at the Akron YMCA

Lakeland Community College, Kirtland, OH June, 2007

Associates of Arts Degree

Collegiate Baseball

Mentor High School, Mentor, OH June, 2005

Varsity Baseball - Team Captain

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