Manager Customer Service

Mohamadou DIARRA

****- *** *******,

Vancouver, BC, V6B 6H4

778-***-****

*********.******@*****.***

Commercial - Account Manager – Technical support

A multilingual international marketing executive with import-export skills offering broad experience working in diverse business environments that demand strong organizational, technical and interpersonal skills. Possess a strong work ethic and unwavering commitment to customer service excellence. Highly organized; able to manage a diversity of high priority projects in a fast-paced environment.

PROFESSIONAL EXPERIENCE

BeBuzz Consulting: Project video buzz manager (October 2011 – December 2011)

Buzz Marketing (Marseille, France)

• Create Buzz idea

• Recruit partner and camera operator

• Manage Buzz event

• Design communication support

• Organise conferences information

• Recruit participants for the Buzz event

• Manage the budget

• Organise media relations

• Manage the e-community

Stardust PM - Account Manager (September 2011- December 2012)

Test of mobile application (Marseille, France)

• Contribute to the commercial development of the company

• Design of marketing support (brochure)

• Commercial negotiation (phoning, emailing, face to face)

• Test of smartphone applications

• Technical support

• Manage customer portfolio

• Cold call

• Develop a sale lead list

Adfonic – Account Manager (December 2010 – September 2011)

Mobile advertising marketplace (Paris, France)

• Create and management of a customer portfolio

• Develop a sale lead list

• Cold call

• Manage mobile banners

• Optimise mobiles campaigns

• Analysis of the customer strategy campaign

• Technical support

• Create campaign reports

• Implementation of the commercial strategy

• Organise mobile advertising trade show

ML Habitat – Marketing and commercial Manager (December 2009 – December 2010)

Construction company (Paris, France)

• Manage the website creation

• Implementation of commercial and communication strategy.

• Design commercials support (brochure…)

• Cold call

• Manage customer portfolio

Grays inc – Managing Partner (August 2009 – December 2009)

Spirit producer (Paris, France)

• Business Plan about wine and liquor

• Marketing study

• Create of a branch in France

• Importation of liquor from Mauritius Island.

Powercom Marketing – Sale representative Manager (September 2008 – August 2009)

Door to door company (Paris, France)

• Door to door

• Management of a 10 people team

• Dividing up territory

• Consolidation of sale

Groupe Optimisation – Marketing and commercial assistant (October 2007 – February 2008)

Audit (Serris, France)

• Cold call

• Meeting with hotel manager

• Design of marketing support

• Meeting with the head office

Salon Label Inc – Marketing assistant (Mai 2007-July 2007)

Private label (Victoria BC, Canada)

• Market study about American private labels in the cosmetic industry

• Analyse the competition

• Analyse the needs

• Follow-up import-export files

EDUCATION & PROFESSIONAL DEVELOPMENT

• Master’s Degree in international Business – ISEE Paris (France). 2011

• Bachelor’s Degree in International Business –ISEE Paris (France). 2009

• Higher National Diploma in International Trade- Lycée H. de Balzac, Mitry-mory (France). 2008

COMPUTER SKILLS

• MS OFFICE

• Windows and Mac OS

• Ethnos / Sphinx

• Gimp

• Final Cut Pro

• Internet

AFFILIATION

• Soccer referee diploma since 2004

• Former president of the student association of my school

Contact this candidate