Sales Customer Service

MOHD MINHAJ AHMED

Flat No.*-*-**/D/**, Ahmed Colony, Tolichowkhi, Hyd -08 +91-964******* ********@*****.***

Career Overview

Experienced Quality and Soft Skills Trainer, Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance, field technical, On-call sales and technical. Professional expertise includes computer applications, Quality check, escalations point of contact and client satisfaction.

Qualifications

• Six Sigma Yellow Belt Certified

• ITIL 2011 Foundation Trained

• Completed Bachelor in Commerce from St.Paul's Degree College affiliated to Osmania University in the year 2009.

• Completed Intermediate (C.E.C) from St.Joseph's Junior College in the year 2006

Accomplishments

• Been selected to get trained in USA for exceptional performance in current role

• Trained in Michingan, USA as Leadership member to deliver quality customer service

• Promoted to Trainer for Quality and Soft Skills

• Recognized as Employee of the month in current job process

• Key performer in the current job role, handling emails, calls, escalations and extra curricular activities.

• Around 5 years of experienced in computer applications, customer satisfaction, technical support, sales, finance, healthcare and insurance

• Hold a degree in commerce stream with Osmania University.

Technical Skills

Skills

Qualified PGDCA and experienced technical analyst

Qualification

XP, Vista, Windows 7, remote Support, Applications Support,

Global Network Services, Access control

Total Years

5+ years

Professional Experience

QA/Soft Skills Trainer | Anthelio Business Technologies Pvt Ltd

May 2011 to current

Oncall and email support inlucding:

Computer hardware and software support from tied up hospital locations reporting from all over United States.

Handling escalations and ensuring client satisfaction.

Providing quality and soft skill training

Senior Support Analyst | IBM India Pvt Ltd

Oct 2009 to Apr 2011

Oncall technical troubleshooting including:

Computer Hardware, Software, Domain Conversion, Customer support,

Debugging, Dns, Helpdesk Support, Outlook, At&t Global Network Systems,

Information systems, Lotus notes, Meeting facilitation, MS products, NT,

Migration, Networking, Peripherals, Quality.

Senior Sales Representative | DELL International Services

May 2008 to Mar 2009

Inbound Sales and Finance including:

Dell Home and Home Office Sales to clients based out of Canada

Dell Financial Services facilities

Completing monthly targets and company revenue

Quality Analyst\Verifier | Nukala Vo-data Services

Apr 2007 to May 2008

Quality check and Outbound Telesales:

Verify and approve the delivery of plan

Barge outgoing calls recordings and provide feedback

Outbound sales to home and business users

Mobile network packages offered by Sprint, Nextel etc

Education

Malika Boys Town High School Year 2004

S.S.C

Hyderabad, Andhra Pradesh, India

Keywords

• Strong communication skills.

• Comprehensive problem solving abilities.

• Ability to learn new tools and languages quickly.

• Very good at problem understanding and solution designing.

Declaration

I declare that the information furnished above is true, complete and correct to the best of my knowledge and belief.

MOHD MINHAJ AHMED

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