Sales Customer Service

FARIBORZ SADIGH

**** ******** ***. # **** ******** Quebec J4Y 2P8 450-***-**** 438-***-****

Email: *******@***.***

OBJECTIVE Seeking a sales marketing position, using my successful experience in developing new business

accounts and my proven people abilities at finalizing the accounts.

QUALIFICATIONS

• Accomplished executive skills in marketing, sales, and general management with a first-rate education.

• Accomplished leader and trainer, good communication skills, able to take charge and direct staff in stressful situations while maintaining composure. Strong decision-making capabilities.

• Effective communicator, skilled in working effectively with individuals of all organizational levels in courteous, tactful manner. Developed a reputation for excellent customer service.

• Ability to analyze, develop and implement policies, procedures, and regulations. Ability to adapt and meet deadlines.

• Increased corporate revenues $30 M in 24 hrs and received numerous citations for outstanding performance.

• Knowledge of computers, programming, application software, pc repair, maintenance and Networking.

MARKETING and SALES SKILLS

• Marketed the AT&T All-In-One Business phone plan.

• Responsible for coordinating and executing the prospecting, marketing, sales and development of business accounts in local markets.

• Including, revenue generation and maintenance in the small to medium business accounts sector.

• Developed comprehensive strategies to analyze and help solve the clients' overall financial needs, using complete portfolios of mutual funds, annuities, life insurance, and long-term care insurance products.

• Gave financial advice to people at their office and their homes, offering a free confidential FNA (Financial Needs Analysis), showing them how money works.

• Reviewed clients’ current financial situation and offered solutions in the following areas: Income Protection, Debt Elimination, Asset Management and Education Savings.

• developed a sales strategy to achieve organizational sales goals and revenues

• delegated responsibility for customer accounts to sales personnel

• oversaw the activities and performance of the sales team

• evaluated performance of sales staff

• planned and directed sales team training

• assisted with the development of sales presentations and proposals

• developed pricing schedules and rates

• formulated sales policies and procedures

• controlled expenses and monitored budgets

• maintained inventory control

• conducted market research and competitor and customer analysis

• analyzed data to identify sales opportunities

• developed promotional ideas and material

• attended trade meetings and industry conventions

• cultivated effective business relationships with executive decision makers in key accounts

MANAGEMENT SKILLS

• Managed the daily activities of the sales floor.

• Increased sales production and profits through effective sales generation and forecasting, customer service, expense control, inventory/loss prevention and merchandise presentation.

• Hired and trained 40+ new staff.

• Running a shift.

• Preparation of people, product and equipment.

• Application of QSC checklists throughout the day.

• Inventory control, labor control and training of new employees.

• Multitasking in many positions, throughout the store providing fast friendly service.

• determined staffing requirements

• supervised direct reporting staff according to overall company policy

• set employee goals and objectives

• developed staff to maximize potential

• monitored staff performance including performance reviews

• delegated work duties to staff

• planned and implemented procedures and systems to maximize operating efficiency

• established and maintained controls

COMPUTER PROFICIENCIES

• MS Office: Outlook, PowerPoint, Word, Excel; Windows NT/98/2000/Vista/XP/ Windows 7.

• Successfully maintained computer systems and hardware used by individuals and organizations. Effectively troubleshooted computer problems, performed set-ups for newly purchased PCs, installed software, ran virus scans, and replaced worn parts. Became proficient with MS Windows operating systems.

EMPLOYMENT HISTORY

FandF Fashions 14 Edmonds St. Rochester NY 14607 (4/2008-8/2010)

Title: Marketing Executive Sales of Women’s High Fashion clothing.

LifePath 3500 High Point Rd. Bethlehem, PA 18017 610-***-****

Title: Home Health Aide worker (6/2003 to 10/2003 p/t) HR: Jessica Boyd

Salience Associates Inc. - 300 Brickstone Square Andover, MA 01810

Title: Marketing Executive (3/2001-10/2001) Supervisor: Sal Zambito

John Hancock Financial Services, 111 Huntington Quadrangle, Melville, NY 11747 (7/1999-2/2000) 617-***-**** General Agent: Thomas Chamber

Title: Financial Advisor – Marketing Rep / Insurance Sale / LTC Policies

Kay Bee Toys - Roosevelt Field, Garden City, NY 11530 (9/1998-6/1999)

Title: Assistant Store Manager – 413-***-**** Supervisor: Rob Yates

Primerica Financial Services 1393 Jerusalem Avenue Merrick, New York 11566 (11/1997 –08/ 1998)

Title: Financial Advisor/Insurance Sales - part-time General Agent: Jeff Michaels 516-***-****

McDonald’s Restaurants – 245 Pine Hollow Rd. Oyster Bay, NY 11771 (2/1996-10/1997)

Title: Assistant Manager 516-***-**** Superviser: Wendy Stewart

Pergament Home Centers – Melville NY (6/1995-1/1996)

Title : Department Sales : Seasonal & Gardening, Hardware, Flooring, Electrical and Plumbing departments.

Wendy’s International – 500 Bi-county Blvd. Farmingdale NY 11735 (1984-1985)

Title: Assistant Manager 631-***-****

EDUCATION

• Dawson College – 3040 Sherbrooke St. West. Westmount, Quebec (Canada) Business Management /Computer Science Technology (accredited 304 credit hours) – 1/1992-4/1995 & 2010

• Suffolk County Community College – 533 College Rd. Selden, New York Business Management (accredited 34 credits) 1982-1984

• Northampton Community College – 3835 Green Pond Rd Bethlehem, PA 18020 Computer Maintenance & Networking (accredited 12 credits) 2009

Coursework completed

Introduction to Business Introduction to Economics Introduction to Marketing

Principles of Accounting Business Law Business Mathematics

Business Communications Supervision – Concepts & Practices Human Resources Management & Supervision

Entrepreneurship Principles of Financial Accounting International Business

Management & Cost Accounting Financial Planning Business Analysis

Fundamentals of Computers Logic of Programming Database I – Intro to Database Management Systems

Operating Systems Linear Algebra Programming – Visual Basic

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