Customer Service Sales Representative
Resume:
Laquisha A James
Dallas, TX 75227
214-***-**** HM
*********@*****.***
OBJECTIVE
To become a Customer Service Manager, within a company, where my 12 years of progressive experience and skill in my field can add value to a customer-centric team.
WORK EXPERIENCE
Customer Relations Supervisor
August 2003 - February 2009
A Better Tomorrow Personnel | Garland, TX
Inbound and outbound customer service concerns and complaints by phone, internet, and email. Trained new hires on the use of AS400 system, and the company’s personal management software in orientation class and when needed, transitioned from trainee to Supervisor in less than two years.
PT Customer Service Rep
January 2005 - June 2006
Alpine Access | Golden, CO
Inbound calls on behalf Xbox Technical Support and American Express. Duties consisted of payment processing, problem solving, package tracking. Using the Internet, email, chat room and AS400 system for communication, little or no supervision was needed.
Customer Service Representative
September 2003 - January 2004
Telvista | Plano, TX
Developed and delivered efficient and effective customer service on behalf of Metro PCS. Positions duties included but not limited to cellular activations for west coast, east coast, and parts of the southern area. Inbound calls from personal and business customer, seeking to activate services, pay bills, add additional features, and resolve customer comments and complaints.
Customer Service Sales Representative
April 1999 - May 2002
Wal-Mart Pharmacy Mail Service | Carrollton, TX
Facilitate problem-solving techniques, while taking inbound calls for prescription delivery, vitamins and more. Assist with several medical insurance companies and local vendors to complete daily tasks, of order entry, payment processing, package tracking, follow-up emails and faxes
EDUCATION
Everest College | Dallas, TX
Business Administration Management
07-2007 – 04-2009
Richland College | Dallas, TX – 10- 2005 – 1- 2006
Certification, Human Resources,
Human Resource Management, Health and Safety, Intro to Compensation, and Intro to Benefits Certificates.
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