Office Manager

CAREN ARSENEAULT

**** ******** ***. #***, *** Angeles, CA 90025 310-***-**** ********@*****.***

Objective

To obtain a position utilizing my medical, management, customer service, property and sales experience to provide a high level of customer satisfaction.

Qualifications

Driven self-starter and multi-tasker that’s able to work within time constraints, make decisions and follow-up in an ever changing environment and set priorities to ensure that stated objectives and goals are met as part of the team and independently. Possess strong writing and speaking skills. Resourceful, internet savvy and a working knowledge of MS Office programs, which include Word, Excel and Outlook. Some QuickBooks experience. Very organized and detail oriented. Professional with the ability to train, supervise, and build relationships.

Experience

Independent small business and group benefit specialist

2010- present

CA and Associates

Los Angeles, CA

Interview and hire potential candidates. Manage a team of 15. Provide training materials, train candidates, follow-up with candidates, plan and lead training meetings. Handle all sales, advertising and marketing to small business and their employees. Handle all financial matters, and ensure weekly goals are met. Heavy phones and email

Office Manager and Personal Assistant

2008 – 2010

G. Brock and Company

La Cresenta, CA

Handled all office functions including heavy phones, e-mails, and scheduling. Handled all sales, advertising, and marketing to secure business for employer. Handled all daily financial matters, including A/R and A/P, and ensured monthly goals were met. Handled all personal matters for the owner, including correspondence, travel and coordinating seminars and speaking engagements

Office Manager

2005 - 2007

Judith P. Delafield, M.D.

Beverly Hills, CA

Ensured patient satisfaction in this high end Boutique office by providing quality care and a high level of customer service to ensure the office ran smoothly, which included resolving patient issues. Handled all office functions including triaging heavy phones and e-mail, scheduling, pharmacy orders, referrals to specialists, insurance verification, preparing patient charts and superbills. Also prepared insurance billing for Medicare and private insurance. Handled all daily financial matters, including timekeeping, ADP payroll for nurses, technicians and lab, A/R and A/P, bank reconciliation and deposits, petty cash and ensured monthly goals were met. Maintained VIP program, which included organizing the physical packages and bringing new patients into the program. Handled all personal matters for the Doctor, including correspondence, travel and coordinating events, seminars and lunches

Customer Relations Manager

2003 – 2004

Jim Falk Lexus of Beverly Hills

Beverly Hills, CA

Maintained Elite status for dealership Customer Satisfaction Index. Took dealership from 55.8% to 95.8% in Commitment to Perfection” Lexus certification. Ensured associates were achieving and maintaining customer satisfaction and attending all classes. Resolved customer complaints, thus providing a high level of customer service. Developed customer relations procedures

Assistant Manager

2000 –2002

Richard L. Jacobson D.M.D., M.S.

Pacific Palisades, CA

Assisted in the management of a high end A-list 80-100 a day patient office and in the supervision of 20 employees. Ensured patient satisfaction by providing quality care and a high level of customer service to make the practice run smoothly and resolve patient issues. Handled all daily financial matters, including ADP payroll, timekeeping, contracts, A/R and A/P. Billed for Medicare and private insurance to obtain reimbursement for the patient. Handled all facets of human resources. Responsible for open job position advertising and interviewed prospective employees. Developed insurance billing procedures and increased revenue tenfold. Co-developed office procedures handbook. Handled all personal matters for the Doctor, including travel and coordinating office events, lunches and seminars

Resident Manager

1995 – 2001

1734 Brockton Avenue

Los Angeles, CA

Leased units, maintained near 100% occupancy. Resolved tenant disputes. Coordinated all maintenance work and all vendors. Collected rent and maintained the rent roll. Provided rent increases and late notices. Coordinated tenant move-ins and move-outs. Ensured grounds and common areas were kept up to top standards.

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