Business Analyst/QA

Susmitha Ravula

**** * ***** ***, ***** NE *****.

PH 402-***-****

SUMMARY

IT Professional with over 10 years of experience in the areas of requirements gathering, business and system analysis, high level design, data analysis and modeling, and quality assurance.

Experience in Gathering Requirements, System Analysis, High Level Design, Quality Assurance, Client Technical Support and Team Collaboration; using Rational Unified Process (RUP), Agile Process, Scrum, Sprint Planning, Version One, FIT test cases, Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, UML, Use Case Analysis, Mercury Test Tools and Rational Team Unifying Platform, Visio.

Solid Knowledge in the area of Analysis, Design and Implementation of Web, Client/Server and legacy applications using UML, with particular expertise creating use cases and activity diagrams.

Extensive Knowledge in Relational databases, Object Oriented Programming (OOP) concepts, Java core concepts, J2EE Architecture, Application Integration tools, N-tier web architecture, and Service Oriented Architecture.

Excellent verbal and written communication skills, effective inter-personnel skills with clients, internal business users, project management, account management, development resources and quality assurance

Proven history of managing complex projects and consistently achieving outstanding results with deadline and budget

TECHNICAL SKILLS

Skill Name Experience Level Years of Experience Dates Used

Scrum, Sprint Planning, Version One, EditPlus, PL/SQL Developer, FIT Testing strategy, Visio Proficient 4+ Jan 2008 to Current

Requisite Pro, Rational Team Unifying Platform, Visio, Clear Quest, Clear Case, Test Director Proficient 3+ Sept.2002 to July 2006

Rational Unified Process(RUP), Agile Processing, Use Case Analysis, UML, Activity Diagrams, Sequence Analysis, State Chart Diagrams, Rational Rose, MS-Project, Office, Visio, CA-ERWIN Proficient 10+ Sept.2000 to Current

Wells Fargo Unified Process(WUP), Requirements Assurance (ReqA) Proficient 1 May 2005 to May 2006

HTML, XML, CVS, Visual Source Safe, PL/SQL, Oracle, DB2, SQL Server Proficient 6+ Sept.2000 to April 2005; Jan 2008 to Feb 2010

Crystal Reports Intermediate <1 June 2003 to Feb.2004

Load Runner, Win Runner, Rational Robot, Test Manager Intermediate 2+ Sept.2000 to April 2005

PeopleSoft (Financials, HRMS) People Tools, People Code, SQR,ADP Reporting Tools, nVision, Beginner 2+ Jan.2003 to April 2005

PROFESSIONAL EXPERIENCE

Oriental Trading Company, Omaha, NE Dec. 2010 – June 2011

Senior Business Analyst

Environment: Java, J2EE, BEA Weblogic Application Server, Oracle, MS-Office, MS-Visio, Web Services.

OTC is one of the nation’s largest direct merchant value–priced party supplies, arts and crafts, toys and novelties, and a leading provider of school supplies and affordable home décor and giftware. OTC has been recognized as one of the Top 50 Internet Retailers and one of the Top 50 Catalog Companies.

Implementation of Net terms functionality and product personalization for OTC and Terry’s Village business units:

• Provided thought leadership in analysis of new functionality to fit business unit’s needs.

• Facilitated requirements gathering and JAD sessions with Business

• Engaged Business to participate in Brown paper sessions to understand upstream and downstream business process flows and impact analysis.

• Documented Current business process and determined To-Be business process flows

• Designed mockups and customer experience flows for new functionality implementation.

• Lead artifacts review with Business, IT and Subject Matter Experts

• Actively communicated requirements & changes with Application Development, Business Intelligence and QA teams.

• Ensured completeness and accuracy of requirements and their traceability

Vertrue, Omaha, NE Mar 2010 – Sep. 2010

Senior Business Analyst

Environment: ASP.net, VB.net, C#, SQL Server, Test Tracker, MS-Office, MS-Visual Source Safe , MS-Dev Studio, MS-Visio, Biz Talk, Web Services.

Vertrue is the foremost online marketer of affinity and loyalty membership programs. Vertrue’s subsidiaries offers healthcare and cosmetic surgery discounts, security and credit protection services, shopping programs, personals and foreclosure home sales to more than 18 million consumers in the U.S., Canada and abroad.

Re-invent product platform and grow business by opening business to business revenue stream by offering Enrollment, Fulfillment, Servicing and Invoicing/Billing functionality to new Clients

• Provided applied research in analysis of new custom product and process for the new service implementation.

• Designed mock ups and customer experience flows for new line of business process integration and implementation.

• Actively involved in onsite detailed working session with Client to define process integration

• Facilitated Brain storming session with Business and Client

• Business requirements gathering to integrate Integra appliance with web tier of Brand magnet’s

• Determined and documented Current and To-Be business process requirements and flows by utilizing Visio, Business Process Modeling, UML

• Responsible for gathering & documenting for Application Development and Business Intelligence Needs

• Lead artifacts review and requirements gathering meetings with Business, IT and Subject Matter Experts

• Ensured completeness and accuracy of requirements and their traceability

Union Pacific, Omaha, NE Jan.2008 – Mar.2010

Senior Business Analyst

Environment: Java, Version One, PL/SQL Developer, FIT, MS-Office, MS-Visio, EditPlus, Web Services.

Union Pacific operates North America’s premier railroad franchise, covering 23 states in the western two-thirds of the United States. The railroad links every major West Coast and Gulf Coast port and provides service to east through its four major gateways in Chicago, St. Louis, Memphis & New Orleans. Additionally it operates key north/south corridors and is the only railroad to serve all six major gateways to Mexico and also interchanges traffic with the Canadian rail system.

UP has one of the most diversified commodity mixes in the industry, including chemicals, coal, food & food products, forest products, grain & grain products, Intermodal, metals & minerals and automobiles and parts.

LD&A (Locomotive Distribution & Assignment): Goal of the project is to provide a system and processes that will improve locomotive productivity and planning and help Management to plan and allocate locomotives on a tactical and strategic basis; System will be platform to publish current locomotive status reports, locomotive status information, plans and availability.

• Business Analysis and requirements gathering, System and GAP analysis, UI mock up design

• Liaised between the client and offshore development team, to refine prototypes, prioritize backlog items

• Facilitated and lead artifacts review and requirements gathering meetings with Business, IT and Subject Matter Experts by providing documentation, UI mock up design of the application and agendas and minutes

• Interacted with offshore team to communicate and help them better understand the user requirements by scheduling Sprint Planning meetings, providing UI design, detailed requirements, FIT tables, Process flow charts and use cases.

• Determined and documented business process and technical process requirements by utilizing Use cases, UML, Agile process and Version One

• Documented Current and To-Be Business process flows using MS-VISIO, designed mockup screens with EditPlus HTML editor to follow Ricola standards, developed UML diagrams in Visio as part of the requirements gathering

• Ensured completeness and accuracy of requirements at the end of every Sprint.

• Created Functional Test cases for System Quality assurance

• Performed User Acceptance Testing

• Responsible for always representing the best interests of the client, their overall goals and commitment and maintaining an environment of mutual respect and teamwork

Vertrue, Omaha, NE Jun 2007 – Dec 2007

Senior Business Analyst

Environment: ASP.net, VB.net, C#, SQL Server, Test Tracker, MS-Office, MS-Visual Source Safe , MS-Dev Studio, MS-Visio, Biz Talk, Web Services.

The MMS program was designed to modernize and migrate AS400 applications to .Net, Led modules Email and Letters, Name Change of Address and Membership modules

• Business requirements gathering, System and GAP analysis for MMS program.

• Facilitated and lead artifacts review and requirements gathering meetings with Business, IT and Subject Matter Experts by providing agendas and minutes

• Determined and documented business process and technical process requirements by utilizing Use cases, Modeling, UML, Agile process, Requirement Tracing and Assurance methodologies.

• Documented As-Is and To-Be Business process flows using MS-VISIO, designed mockup screens with front page and imaging tools, developed UML diagrams in Visio as part of the requirements gathering

• Ensured completeness and accuracy of requirements and their traceability.

• Created Functional Test cases for System Quality assurance

• Developed Project plans and estimations for the projects.

• Responsible for always representing the best interests of the client, their overall goals and commitment and maintaining an environment of mutual respect and teamwork

Ancillary Care Management, Omaha, NE Jun 2006 – Jun 2007

Senior Business Analyst

Environment: ASP.net, VB.net, C#, SQL Server, Test Tracker, MS-Office, MS-Visual Source Safe , MS-Dev Studio, MS-Visio, Biz Talk, Web Services.

Ancillary Care Management is an e-healthcare company, delivers complex systems of ancillary health care services. SOA based Ancillary care and benefit management systems are built using Microsoft Technologies.

Provided thought leadership for projects: Ability to Group Claims, NPI (HIPAA) – EDI implementation, UHc Secondary Claims, Durable Medical Equipment Categories, NJ Denial Letters, Create a GAN from a Fax; Clientele includes Amerigroup, Blue Cross California, Caremark, United Health care and their internal groups

• Business requirements gathering, System and GAP analysis for different heterogeneous projects.

• Determined and documented business process and technical process requirements by utilizing Use cases, Modeling, UML, Agile process, Requirement Tracing and Assurance methodologies.

• Documented As-Is and To-Be Business process flows using MS-VISIO, designed mockup screens with front page and imaging tools, developed UML diagrams in Visio as part of the requirements gathering and data analysis efforts

• Ensured completeness and accuracy of requirements and their traceability.

• Facilitated and lead artifacts review and requirements gathering meetings with Clients (ACM, Amerigroup, Caremark, Blue Cross of California and United Health Care), Business and Subject Matter Experts by providing agendas and minutes

• Created Functional Test cases for System Quality assurance

• Developed Work Break down Structure (WBS) and estimates for the projects.

Principal Financial, Des Monies, IA Apr 2006 - Jun 2006

Senior Business Analyst

Environment: ASP.net, SQL Server 2005, Requisite Pro, Req Web, MS-Office, Clear Quest, Sharepoint, MS-Dev Studio.

Real Estate Equities – Data Warehouse: PGI (Principal Global Investors) is implementing the Request DWH application to generate various Property reports, Tenant reports, financial reports, AR reports from the production systems - MRI (General Ledger system) & Dyna.

• Assisted in testing and implementation of the Request DWH application

• Developed Estimation sheets and Test plans

• Created and Executed Functional Test cases for User Acceptance Testing

• Analyzed the reports and reported Issues to the vendor.

• Tracked Changes and involved in regression testing of the application

• Writing and processing SQL queries using SQL relational database

• Ensured completeness and accuracy of the generated reports

• Assisted End –Users in testing the Request DWH application

Wells Fargo, Des Monies, IA May 2005 – Apr 2006

Senior Business Analyst

Environment: Wells Fargo Unified Process (WUP), Rational Requisite Pro, Rational Rose, MS-VISIO, Plan View, ReqA

IB Drafts – SUPREME to SHAW Migration: WFF loan Servicing System (SUPREME) being retired, resulted in migration of new Interest Bearing-Drafts accounts from SUPREME to SHAW centric infrastructure supported by Wells Fargo Services for Consumer Credit Group.

• Business requirements gathering and analysis for Print Services.

• Assisted in gathering requirements and analysis for other work streams; Customer Service, Compliance, Collections, Reporting, Marketing, Boarding, Products, Ledger and Cash Management.

• Determined and documented business process and technical process requirements by utilizing Use cases, Modeling, UML, Rational requisite Pro, WUP (Hybrid RUP Methodology) and ReqA (Requirements Assurance) methodologies.

• Documented As-Is and To-Be Business process flows using MS-VISIO and developed UML diagrams in Visio and Rational Rose as part of the requirements gathering and data analysis efforts

• Ensured completeness and accuracy of requirements.

• Facilitated and lead artifacts review and requirements gathering meetings with Business and Subject Matter Experts by providing agendas and minutes

• Created Functional Test cases for System Quality assurance

• Responsible for always representing the best interests of the client, their overall goals and commitment and maintaining an environment of mutual respect and teamwork

• Conducted an Impact Analysis of the converting from State Chartered to National Chartered.

HEB, San Antonio TX Sept. 2002– Apr 2005

Senior Business Analyst

Human Resource Information System, Inventory Management and Forecasting System: HEB (Here Everything’s Better) is into Retail and Grocery business across Texas and Louisiana; Responsible for Requirements gathering, System Analysis, Issue and change management tracking, Use cases development, High Level Design Documentation, Coordinated between Development and Business Community for Human Resource Information System, Inventory Management and Forecasting System

Nortel Networks, Richardson TX Oct. 2001 – Sep. 2002

Business Analyst

MYNN Portal: Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband; System analysis, requirements gathering and use case development for MYNN Portal. Documented functional Test scripts, Software Systems verification, User acceptance testing

New View, New York City, NY Mar. 2001 – Oct. 2001

Business Analyst

Scalable distributed web based B2B product for steel market Exchange place, Requirements gathering, System Analysis, Use cases development, Issue and change Management tracking, tracking development and Migration efforts. Interacted with Business and Development community, System is developed using J2EE Architecture.

UTI Bank, India Sep. 2000 – Jan. 2001

Business Analyst

iConnect: Actively contributed to the high level design and implementation of iConnect (Net banking); requirements Gathering, Data modeling and conversion for several components of iConnect. Participate in integration testing and debugging between UI, Workflow, Customer Profile, Bill Payer, Funds Transfer and other modules. Assisted team lead with creating and maintaining artifacts and online help manuals

EDUCATION

B.E. Computer Science and Engineering, First class with Distinction

Shivaji University India June 2000

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