Customer Service Representative
Resume:
DONYALE L TYRONE
HOUSTON, TX 77090-3948
*******.******@*****.***
Work History
GC Services, HOUSTON, Texas
Customer Service Representative
Dec 11, 2011
Receive outbound calls, assisting clients with account payments, collections, payment arrangements, and account information.
SMX/Asurion, HOUSTON, Texas
Customer Service Representative
May 31, 2011 - Oct 07, 2011
Handles inbound calls for clients seeking to file insurance claims for the replacement of their wireless devices.
STARTEK USA INC, VICTORIA, Texas
Customer Service Representative
May 11, 2009 - Jan 21, 2010
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Spherion/Hewitt Associates, SPRING, Texas
Customer Service Associate
Aug 25, 2008 - Jan 28, 2009
Assisted multiple client teams with enrollment of their employees annual benefits. Received inbound calls from employees, assisting with the enrollment of their benefits. Provided assistance with any issues the employee may have had with their enrollment or ongoing benefits. Made outbound calls to participants on any research concerning their benefits that was submitted on their behalf.
Spherion, VICTORIA, Texas
Customer Care Representative
Jul 28, 2004 - Feb 08, 2008
Handled customer's inquires and complaints concerning their corporate accounts. Created corporate accounts, placed orders for services and products and assisted with activating wireless devices and connection cards. Assisted customer with billing and payment issues.
Education
Texas Vocational Schools, Victoria, Texas
1 year college, technical or vocational school
Jun 2004 - May 2005
Major:Paralegal/Legal Assistant
Minor:n/a
Computer Skills
Typing Speed: 75 Words Per Minute
•Accounting Software (Peachtree, Quickbooks, etc)
•Database Software (Oracle, Access, etc)
•Data Entry Terminal (PDT, Mainframe Terminal, etc)
•EMail Software (Outlook, Thunderbird, etc)
•Internet Browser (Internet Explorer, Firefox, etc)
•Networking or Lan Software (Cisco, etc)
•Personal Computers
•Presentation Software (PowerPoint, Flash, etc)
•Web Design Software (RapidWeaver, etc)
•Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:Spreadsheet, windows
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