TRUST OFFICER
SUMMARY OF QUALIFICATIONS
Dynamic, proactive, and dedicated professional, with broad-based background in managing trust accounts and supporting affluent clients in their wealth management. Demonstrate proven ability in working effectively with corporate and non-profit clients. Possess in-depth knowledge of legislative issues along with government and international policies. Has the ability to perform multiple tasks within fast-paced environments.
AREAS OF EXPERTISE
- Corporate Contract Negotiating
- Administrative Support and Service
- Public Relations and Marketing
- Strategic and Tactical Planning
- Account Management
- Client Relations and Retention
PROFESSIONAL EXPERIENCE
U.S. Trust-Bank of America Private Wealth Management, Minneapolis, MN
TRUST ADMINISTRATIVE OFFICER Jun 2007-Feb 2009
- Perform several operational tasks working collaboratively with clients in finalizing large estates
- Coordinate with clients to elaborate complex financial planning processes to lay people
- Oversee all transaction activities and co-sign bill payments as well as fiduciary distributions
- Support the CPA and attorney in filing estate tax returns and researching financial transactions
- Conduct interview to vendors providing clients with special services such as healthcare and cleaning services
- Negotiate with external and internal partners including attorneys and CPAs
- Examine client accounts of more than $5 million to identify frauds
Notable Accomplishments:
- Served as communication liaison between trust officers and affluent clients
- Provided assistance to estate settlement officer with valuation of tangible personal property, communication with real estate agents, division of estate property, and organization of estate sale
- Successfully acquired assets for new accounts as well as estate accounts
- Managed and cultivated relationships by preparing court filings, attending court hearings, and communicating with court-protected clients
- Acquired and developed proficiency in variety of trust administration software including Trust Web, AMS, PACE, Siebel, Trust Express, Maestro, and FIRST
Zomax Incorporated, Plymouth, MN
INSIDE SALES REPRESENTATIVE / MARKETING ASSISTANT 2006
- Sold supply chain, manufacturing, and fulfillment support services for publicly-traded international corporation
- Researched manufacturing and supply chain market with the aid of internal and external sources
- Interfaced between Legal, Customer Service, Production, and Scheduling departments
- Consulted contract details including pricing and delivery schedules
- Generated sales reports and maintained pipeline information using CRM software
- Collaborated with the Director of Marketing to develop targeted marketing strategies including direct mail, e-mail, and telephone campaigns
ORDER ADMINISTRATOR 2005-2006
- Contributed within complex organization of account, program, and project managers maintain ISO 9001 manufacturing certification
- Managed complex manufacturing orders with compliance to quality control and security protocols
- Received Closed Loop Corrective Action Certification
Bush / Cheney’04 Campaign for President of the United States, Des Moines, IA
IOWA FIELD REPRESENTATIVE 2003-2004
- Administered political organizations within 47 Iowa counties for presidential election campaign
- Successfully recruited and led 400 volunteers for campaign rallies
- Reported campaign events and political progress to senior campaign management
- Monitored distribution of 12,000 tickets for two Presidential campaign rallies
Notable Accomplishments:
- Spoke at several Iowa caucuses on behalf of the President’s campaign
- Obtained 105% of campaigns vote goal in applicable counties
- Organized campaign events for Vice President Dick Cheney, Mayor Rudy Giuliani, Secretary of Commerce Don Evans, and Congressman Tom DeLay
College Republican National Committee, Washington DC
COMMUNICATIONS DIRECTOR 2003
- Developed and implemented communications plan for national political youth convention
- Authored press releases for national media release
EDUCATION
JURIS DOCTOR (IN PROGRESS)
William Mitchell College of Law, St. Paul, MN
Dean’s List
Expected Graduation date: Jan 2010
BACHELOR OF ARTS IN GOVERNMENT / INTERNATIONAL AFFAIRS: 2003
Augustana College, Sioux Falls, SD
Dean’s List
Received Dybvig Leadership Award and Pro Musica Scholarship
PROFESSIONAL TRAINING
Completed training with topics including:
- Campaign Structure and Organization
- Voter ID and Targeting
- Developing a Persuasive Message
- Recruiting and Motivating Volunteers
- Precinct Organization
- Door-to-Door and Phones
- Fundraising-Finance Plan and Budget
- Get-Out-The-Vote (GOTV)
- Effective Debate Techniques
- Organizing Phone Banks
- Public Speaking
- Strategic Communication
ACTIVITIES
William Mitchell Student Ambassador