Maribel Serrano

HC- ** Box ****, Guaynabo, PR ***31

Cellular: 787-***-**** / Home 787-***-****

saz12f@r.postjobfree.com / saz12f@r.postjobfree.com

Skills Profile · Experience in the following areas: Customer Service, Business Development, Marketing, Safety and assisting Human Resources Department. · Excellent experience developing and coaching implementation of a variety Lean Six Sigma projects for the engineer’s staff, including those that must comply with folding carton pharmaceutical production. · Skilled in coordinating corporate and social events – certified by the UPR University. · Experience in the Logistics, Vendor Managed Inventory and Resident Buyer Procedure. · Experienced in writing and translating Standard Operation Procedures (SOP) for Quality Assurance.· Computer literature, EDI, Cognos, Salesforce.com and work independently. · Fully bilingual.

Work HistoryOctober 2006-present Plant Administrative Assistant, Catalent Pharma Solutions / Cardinal Health, Guaynabo, PR· Offered this position after a restructure of the sales department, · Served the engineer team to create short and long-term department objectives in accordance with company goals.· Assist the VP and the General Manager in coordinating administrative tasks and general office duties.· Coordinate the ordering of promotional supplies materials for the company events and expo. Publications and newspaper promotions.· ERT Leader implementing the plant safety training program in conjunction with the EHS Engineer. Also leading the (ERT) Emergency Response Team, Safety Committee, and Safety Inspections reducing on-the-job injuries by 75%. · Selected to work an Operational Excellence Project “Workout Session” · Update OSHA log, analyze incidents documentation at local site, and conduct monthly meeting with the safety team.

Business Development Coordinator, Cardinal Health, Guaynabo, PR

February 2004-October 2006 · Promoted after eight years from customer service to join the sales team as a Business Development Coordinator.· Support and assists the Puerto Rico printed component sales team to develop and achieve its sales goals. · Gather and organizes information from the sales director, accounts executives and customers to submit request for samples, cost estimates, quotes, audits, contracts, etc. · Maintain and organize reports, records of confidential information in two different locations (Guaynabo and Manati) of the Printed Component segment. · Develop yearly budget forecasts for the sales department and assure their forecasts meet corporate guidelines. · Initiated new tracking system to follow up with customers request for quote, samples and bids sent to other departments for response. The response time to consumer decreased by 50%.· Create graphs and charts to track and measure performance on the strategic Action Growth Plan. · Assign to the “Hewlett Packard Resident Buyer” position responsible for order placing, inventories, acknowledgement, changes in their facilities in Aguadilla, PR. Managing the supply logistic of packaging parts manufactured by Cardinal Health for the HP’S inkjet supplies business. · Establish professional relationship – client-vendor with key persons like purchasers, engineers, and manufacturing of the Puerto Rico Pharmaceutical Industries. · Evaluate, search and keep track of the marketing for the Pharmaceutical Technologies & Services, analyze the finance situation – growth, actual and future necessities of possible customers. · Assist in the prospective accounts in the development of presentations, quotations, business proposals, customer contract list, supply agreements, travel arrangements and special projects related by our sales Director. · Coordinate and assist with trade shows like Interphex Puerto Rico, Pharmaceutical EXPO, Golf Tournaments and others. · Screens calls for area of responsibility. Regularly communicate with administrative staff, senior level internal and external contacts, customers and vendors on highly sensitive confidential matters exercising a high level of tact and integrity. · Coordinate the ordering of sales department supplies materials, publications, and newspaper promotions. · Maintain correspondence files organized, documents, agreements, reports and records in two different areas Guaynabo and Manati. · Support three additional departments; Human Resource Department, Customer Service and QA Assurance Department in the logistic of several projects.

Customer Service Representative / PCI Service a Cardinal Health Company, Guaynabo, PR

September 1995 –January 2004 · Recruited to provide top-notch packaging service to the Johnson & Johnson’s Pharmaceutical accounts in Puerto Rico. · Assist customers with complaints, rejections, audits, quotes, and product launches. · Leader in the migration between PCI Service Customer Service Team and Rexam Cartons by benchmarking the service, products and personnel. As a result the Chairman and Chief Executive Officer – Robert D. Walter, awarded me in the year 2000 with the “Chairman Award”. · Expert in the scheduling system for the manufacturing production and inventory control called Kanban System that was implemented by PCI Services for Lifescan Pharmaceutical. · Expert in “Product Launch” process like: Levaquin, Monistat, Renova and many others.

Education Master of Business Administration (M.B.A) – Human Resource UMET University a Ana G. Méndez Institution, Cupey, PR 2000

Bachelor of Arts (A.B) in English Elementary Teaching Turabo University a Ana G. Méndez Institution , Caguas, PR 1996

Activities/Memberships · Member of the Hispanic Society of University of Professors – HSUP.org · Member of the PR Teachers Association