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Customer Service Quality Control

Norfolk, VA, 23513
Open for negotiation
August 11, 2012

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Pedro J. Flores

**** ***** ******

Norfolk, VA **513



My professional goal is to secure a position where I can utilize the professional skills that I have acquired in over 11 years of work experience. In each of my positions, I have demonstrated excellent and dependable work ethics. Throughout my work experience, I have gained excellent organizational skills with a strong attention to detail, productivity and time sensitivity.


Graduate: June 2012 Tidewater Tech Norfolk, VA

Combination Welding GPA: 3.83

Graduated with Honor (Magna Cum Laude)

2 President’s List

Perfect Attendance

Technical skills:

• Shielded Metal Arc Weld (Stick Welding): flat, vertical, horizontal, over-head position

• Flux Core Arc Weld: flat, vertical, horizontal, over head position

• Gas Metal Arc Weld (MIG): flat, vertical, horizontal

• Gas Tungsten Arc Weld (TIG): flat, vertical, horizontal

• Merchant Mariner Credential (MMC): OS, Wiper, Stewards Dept (F.H.)

09/89- 08/93

09/89- 08/93 Grace Dodge Vocational High School Bronx, NY

02/94-05/96 Hostos Community College Bronx, NY


• Maintaining security policies and procedures

• Customer relations

• Bi-Lingual capabilities

• International transportation scheduling

• Certified Marshall of aircrafts (Directing the landing and take off)


• Assisted in the training of new associates

• Maintenance and preparation of quality control reports for management staff


09/2011 – Present Stages Daycare

General Maintenance

• Assist with set up and break down of equipment

• Building maintenance

• Interior and exterior painting

11/2008 – 09/2011 Amerigroup Corporation- Enterprise Services

Administrative/Document Management

• Sorted mail

• Batched mailing materials

• Scanned and delivered items

• Shredding confidential materials

03/2007- 10/2008 Flight Services Systems- (US Airways)

Ramp Agent/Lead Supervisor

• Loaded and unloaded aircraft cargo

• Cleaned aircraft

4/2002 – 03/2007 COPSTAT Security

Security Specialist

• Escorted nurses to patient’s homes

• Translated for Spanish-speaking customers

• Ensured safety and security of all staff

2/2006- 8/2006 Beyond Burgers Restaurant

Delivery Driver

• Provided prompt and courteous service to all customers

• Maintained daily delivery functions

• Cleaned restaurant prior to store closing

8/2001- 04/2005 Atlantic and Pacific Tea Co.

Produce Clerk/Inventory Specialist

• Checked ongoing inventory

• Placed orders

• Created food platters for customers

• Unloaded trucks with food materials

2/2000- 12/2000 P.S. 1 Contemporary Art

Security Specialist

• Ensured safety and security of all museum patrons

8/1998- 2/2000 La Rosa Del Monte Express

Customer Service Specialist

• Monitored monthly credit card charge reports

• Assisted customers with transporting and shipping vehicles

• Set up appointments for estimators

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