Customer Service Quality Control
Resume:
Pedro J. Flores
Norfolk, VA **513
**********@*****.***
**********@*****.***
CAREER OBJECTIVE
My professional goal is to secure a position where I can utilize the professional skills that I have acquired in over 11 years of work experience. In each of my positions, I have demonstrated excellent and dependable work ethics. Throughout my work experience, I have gained excellent organizational skills with a strong attention to detail, productivity and time sensitivity.
EDUCATION
Graduate: June 2012 Tidewater Tech Norfolk, VA
Combination Welding GPA: 3.83
Graduated with Honor (Magna Cum Laude)
2 President’s List
Perfect Attendance
Technical skills:
• Shielded Metal Arc Weld (Stick Welding): flat, vertical, horizontal, over-head position
• Flux Core Arc Weld: flat, vertical, horizontal, over head position
• Gas Metal Arc Weld (MIG): flat, vertical, horizontal
• Gas Tungsten Arc Weld (TIG): flat, vertical, horizontal
• Merchant Mariner Credential (MMC): OS, Wiper, Stewards Dept (F.H.)
09/89- 08/93
09/89- 08/93 Grace Dodge Vocational High School Bronx, NY
02/94-05/96 Hostos Community College Bronx, NY
TRAINING ACHIEVEMNENTS / TECHNICAL SKILLS
• Maintaining security policies and procedures
• Customer relations
• Bi-Lingual capabilities
• International transportation scheduling
• Certified Marshall of aircrafts (Directing the landing and take off)
LEADERSHIP COMPETENCIES
• Assisted in the training of new associates
• Maintenance and preparation of quality control reports for management staff
PROFESSIONAL EXPERIENCE
09/2011 – Present Stages Daycare
General Maintenance
• Assist with set up and break down of equipment
• Building maintenance
• Interior and exterior painting
11/2008 – 09/2011 Amerigroup Corporation- Enterprise Services
Administrative/Document Management
• Sorted mail
• Batched mailing materials
• Scanned and delivered items
• Shredding confidential materials
03/2007- 10/2008 Flight Services Systems- (US Airways)
Ramp Agent/Lead Supervisor
• Loaded and unloaded aircraft cargo
• Cleaned aircraft
4/2002 – 03/2007 COPSTAT Security
Security Specialist
• Escorted nurses to patient’s homes
• Translated for Spanish-speaking customers
• Ensured safety and security of all staff
2/2006- 8/2006 Beyond Burgers Restaurant
Delivery Driver
• Provided prompt and courteous service to all customers
• Maintained daily delivery functions
• Cleaned restaurant prior to store closing
8/2001- 04/2005 Atlantic and Pacific Tea Co.
Produce Clerk/Inventory Specialist
• Checked ongoing inventory
• Placed orders
• Created food platters for customers
• Unloaded trucks with food materials
2/2000- 12/2000 P.S. 1 Contemporary Art
Security Specialist
• Ensured safety and security of all museum patrons
8/1998- 2/2000 La Rosa Del Monte Express
Customer Service Specialist
• Monitored monthly credit card charge reports
• Assisted customers with transporting and shipping vehicles
• Set up appointments for estimators
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