Customer Service Data Entry

Pamela Branch

**** ***** ** *****: 713-***-****

Houston, TX 77028 Email: saqhvh@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

• Over 20 years experience as a data entry operator.

• Basic computer skills, typing 50 wpm, keystrokes 12,000 sph.

• Basic medical terminology.

• Excellent customer service skills, working with various company systems (Live Support) and diligently completing all assigned tasks.

EMPLOYMENT HISTORY

LABCORP CORPORATION OF AMERICA Nov, 2001 – July, 2012

Data Entry Operator

• Accountable for key entering diagnostic results for pathology department from slides read

by various pathologists.

• Responsible for daily quality assurance, locating and correcting errors made by data entry department

or client uploaded requisitions, i.e, patient demographics and physician information, test codes,

time/date of specimen collection, etc.

• Responsible for monitoring all stat labs and pulling critical labs (30 min intervals),

contacting doctors, nurses and other medical personnel to give patient results.

• Answering phones, providing various information such as test codes, specimen volume and/or requirements, cost of tests, type of tubes needed, scanning specimens,etc.

• Responsible for locating problem codes by specific accounts and specimen count by Julian Date, then entering results on Daily OPS report in Excel.

• Duties also included specimen management and customer Service Support with proven ability to establish rapport with clients with 5+ years client interface experience.

BANK UNITED Sept 1999 – Nov, 2001

• ATM Bank Card activation.

• Responsible for generating escrow refund check, then mailing out the refund checks on a daily basis.

• Conducting an extensive phone search to locate customers when checks were returned because customer moved but left no forwarding address.

METROPOLITAN TRANSIT AUTHORITY Dec, 1998-Sept 1999 (Temp Service)

Data Entry Operator

• Responsible for key entering information from source documents for IT Department.

• Basic office duties, maintaining extensive filing system.

EDUCATION:

Manpower Business Training Institute, Houston, TX

Innovative Word Processing, Houston, TX

Medical Terminology Course through St. John Hospital, Clear Lake

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