Software Engineer

Gandhi Sandip

***** *** *******, *********** – H*A 1B1, Montreal, Quebec – Canada

514-***-**** (M) 438-***-**** *************@*****.***

Objective

Accomplished, analytical and result-oriented IT professional interested to work as an IT Helpdesk Support -Technician at your organization.

Highlights

• Outstanding 10+ years of experience in IT field;

• MCP (Microsoft Certified Professional).

• Superb organizational, administrative, written and oral communication skills;

• Analyzes processes and recognizes areas that need improvement;

• Attention to detail;

• High degree of integrity concerning confidential information;

• Proficient in Microsoft Word, Excel, Power Point; Visio and MS-Project;

• Ability to prioritize and manage multiple tasks simultaneously;

• Initiative, diplomacy and a sense of humour;

• Strong database maintenance skills;

• Capable to work independently, Part of team member and handle pressure.

Computer Skill

Platform: Ms-Dos, Windows XP, Vista and Win 7.

Tools: Ms-Office 2003/2007/2010, FoxPro, Oracle 8 and Visual Basic 6, Infor Syteline

Ver. 8.10.0, Crystal Report 11.

Professional Experience

WECO Electrical Connectors Inc. Since Nov 2008

19900, Baie d’Urfe, Clark Graham, Quebec - Canada

System Administrator Assistant. (Promotion)

Job Responsibility:

Maintained the desktop / laptop computers, installed new hardware and software according to the need of the user;

Manage user accounts, telephone system and mailboxes;

Installed and setup of 70 HP computer system with Win XP, Office 2007, Skype, Syteline 8.10.0, Visio, MS Project, ACT 2000 (Upgrade 2010), Quote Works 2000 (Upgrade 2010), QC Inspection log software, QC material testing machine setup with computer, Solid works, CAD, Antivirus. Photoshop CS3, Adobe Indesign CS4, Adobe reader, Win Pay, Packtime, Solid works, eDrawing, Power ISO and many more software according to workstation required;

Maintains Printers, Xerox machine, and Fax machine software configuration;

Knowledge of Windows Network, TCP/IP, Switches, Hub, Routers, Firewall and most of the hardware devices and technology;

Prepare computer system for new user with specific software, according to requirement of department;

Standardized the process of data backup, retrieved data whenever required;

Provided technical support for Windows, Office 2007, ERP system and troubleshoot the

Systems to locate the problem;

Updated the user information on the server, added and removed users, gave new passwords to users;

Prepares and Audit statically records of inventory of software and hardware;

Regular maintenance of all computers with windows and Antivirus upgrade(AVG- McAfee);

Installation of Partition Magic and Acronis True Image software and did the partition of hard drive and also complete clone of C drive;

Provides backup support to the System Administrator;

Analyze and convert Ms-Access, Cognos BI, Impromptu, Results and SyteLine Version 6.0 reports into Crystal Report 11 and upload in Syteline Version 8.10.0. (Database SQLServer 2005), Report output setup in .PDF or Excel and also printable version;

Review and understand multiple databases;

Generate modification report for each report for future reference;

Create procedure for critical issues;

Purchase of hardware peripherals;

Arrange meeting schedule in outlook for Administrator.

Others tasks and duties as assigned;

Previous Experience :

I worked in Warehouse / Shipping department as a Clerk. May 2007 To Nov 2008

WECO Electrical Connectors Inc.

19900, Baie d’Urfe, Clark Graham, Quebec - Canada

Micronix Computer Education (India)

Branch Manager May 2000 To March 2007

I deal with end-user to sale computer hardware. Satisfy customer’s requirement of computer hardware and correspondence with HP, Dell, IBM, Zenith, Sony, Acer, Samsung and other local companies for computer system and other IT peripherals.

Educational Qualification

FROM TO NAME OF INSTITUTION CITY & COUNTRY TYPE OF CRTIFICATE

OR DIPLOMA ISSUED

02-200*-**-**** AIIMAS Chennai India Business Management.

06-199*-**-**** SSI – Computer Centre. Andheri. India Diploma in RDBMS.

01-199*-**-**** Byte Computer Academy. Chikhli India Computer Application.

09-199*-**-**** Government Polytechnic College. Valsad India Civil Engineer

06-199*-**-**** The Da.E.Italia Sa.High School. Chikhli India Secondary School Certificate

Certification

• MCP (Visual Basic) Certification Complete from Microsoft Online Examination.

Language Known: English, Hindi, Gujarati, Marathi, Punjabi, Learning French

I am holding a Canadian citizenship.

References available on request.

Gandhi Sandip

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