Experienced Professional

Stacey L. Collins Phone: 856-***-****

**** ***** **** ***** *****: stasta33h@yahoo

Lithia Springs, GA 30122

PROFESSIONAL PROILE

I have several years of experience in the mortgage industry that would be an asset to your company, ensuring all loans are closed with all documentation per lender and investor guidelines in a timely manner. My recent call center position has given me additional experience in customer service, problem solving and computer skills. I am a consistent performer and a self driven and dedicated person with the ability to work as part of a team or as an individual with limited supervision.

PROFESSIONAL EXPERIENCE

Dates Employed Job Title Company

5/2009-Present Client Liaison PFG Cable

Austell, GA

Act as main contact for all client information for 14 separate cities

Maintain reporting daily for all driver retrievals

Create and map routes for each driver

Update database with information provided by client and with retrieval results

Evaluate driver production and implement procedures to increase production

9/2008-5/2009 Call Center Manager PFG Cable

Austell, GA

Supervised team to receive inbound and make outbound calls to arrange equipment retrieval from customers for closed accounts

Motivated team to increase production

Addressed disciplinary issues with call center agents

Maintained reporting for call center production and agent pay rate

Maintained excellent customer service, resolving all customer issues in a timely manner

Documented system with all account status and activity

Communicated with client to ensure accuracy of customer account

4/2004-10/2005 Document Review Analyst PHH Mortgage

Mt. Laurel, NJ

Reviewed conventional loan documentation for underwriter approval

Calculated income, asset, and credit figures on documentation received

Verified that documentation received satisfied lender and investor guidelines

Remained in call queue to work with 3rd parties to obtain outstanding documents to clear loan conditions

Frequently reviewed lender and investor guidelines for updates

Awarded MVP of the Month multiple times

9/2002-4/2004 Loan Counselor PHH Mortgage

Mt. Laurel, NJ

Reviewed conventional loan documentation for underwriter approval

Counseled borrower throughout loan process

Maintained excellent customer service while assisting customers to clear routine conditions as well as difficult conditions

Remained knowledgeable of mortgage programs and lender and investor guidelines

Corresponded with real estate agents, title companies, and many other 3rd parties to obtain all documentation to close loan

8/1998-9/2002 Government Suspense Specialist PHH Mortgage

Mt. Laurel, NJ

Reviewed closed government loans for insurability

Contacted borrowers and 3rd parties to obtain missing documentation

Remained knowledgeable of government and lender guidelines

EDUCATION

Dates Attended School Degree Location

9/1993-5/1995 Rowan University Some college courses Glassboro, NJ

completed- Mathematics

COMPUTER SKILLS

MS Windows XP OS

Microsoft Office Suite

Adobe Photoshop

REFERENCES

Furnished upon request

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