Team Player For Hire

*** ***** **.

Gastonia, NC ***** 704-***-**** 980-***-****

***************@*******.***

Robert C. Williams II

Objective A highly organized and results driven individual seeking a challenging and rewarding position. Displays lots of initiative and creativity through planning, directing, and managing designated projects. Skilled negotiator who enjoys partnering with team members to meet the demands of a fast moving business by maintaining the responsibility for identifying, sourcing, and screening prospective and existing projects.

Experience 2008 - Present Wachovia Charlotte, NC

Financial Investigations Unit - Analyst

• Identify either specific events or patterns of events that may be indicative of money laundering or terrorist financing when evaluated in context with other factors associated with the event.

• Make recommendations to senior AML investigators within the standards and procedures defined by the client organization

2008 – Present Tabernacle Baptist Church Gastonia, NC

Youth Pastor

• Provide Christ-like leadership, preaching, teaching counseling, and guidance for youth ages 5-18.

• Guide youth leaders with planning and directing youth programming for over 100 students, grades 5-18.

• Teach weekly Wednesday Bible study.

2001 – Present Marsha Williamson Realty LLC Gastonia, NC Broker

• Assist and educate clients with buying or selling properties

• Assist in arranging financing

• Negotiate purchase prices

• Manage real estate projects

• Short Sale Specialist

1996 - 2008 IBM-Global Services Charlotte, NC

Deskside 2nd Level Technical Support

• Lotus Notes Subject Matter Expert

• Responsible for extensive troubleshooting and research for applications and products for IBM internal customers with a primary focus on the Lotus Notes Application.

• Train level one agents how to use and troubleshoot Lotus Notes

• Worked in the role as Project Manager

Team Lead

• Responsible for providing guidance and assistance to analysts to enable them to handle calls with IBM performance metric and guidelines.

• Assist the management team in determining the effect of new business.

• Direct point of contact within the help desk for projects being carried out at a higher level.

• Managed projects affecting the helpdesk.

• Oversee floor leads and management representation in Team Meetings.

Senior Procedural Analyst/Helpdesk Consultant

• Performed first level problem determination and resolution.

• Provide technical solutions to business applications and training new consultants on call handling and problem solving techniques.

1996-1996 University Of Alaska Fairbanks, Alaska

Facilities Manager

• Provide support to supervisors.

• Performed routine building maintenance.

1990-1996 United States Army Reserves United States

Staff Sergeant

Served faithfully as enlisted soldier completing Basic and Advanced

Individual Training. Received Class Leadership Award in PLDC. Honorable discharge in Nov. 1996.

Education

Extra-curricular Activities 05/1996 University Of Alaska Fairbanks, Alaska

Bachelor Of Science

Computer Science

Basketball Coach, Tabernacle Baptist Church Gastonia, NC

Soccer Coach, Bethlehem Church Gastonia, NC

Notary Public/Signing Agent

Insurance License – Life , Health, Medicare/Long Term Care (Aug 2008)

References Available upon request.

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