Customer Service Sales
Resume:
Mary Lou Miller
Kitchener, ON
N2K 3S7
**************@*****.***
Career Snapshot
Specialist of customer care and communications-5yrs
e-Marketing/Social Media strategist –brand management-3yrs
Business Development & relationship building proficiency-5yrs
Webmaster-3 years
Associate Faculty Member- Conestoga College-School of Business-10 yrs+
Extensive problem solving experience
Self starter with substantial project planning and organization experience
Consistent positive outlook, treating others in a respectful and supportive manner.
Awards
Five-Time “customer service,” Award Winner
Various Customer Service awards
Multiple “Service ” Awards
Computer Skills
MS Office Suite, Office Publisher, Hubspot-Marketing software, Visio, Social Media-Facebook, Twitter, Linked in, Hootsuite, various Photography editing software, and industry specific software
Mission Statement
Strive to exceed customer/ employer expectations by delivering a second-to-none customer experience. While maintaining customer centricity in all initiatives and interactions in order to build and maintain life-long relationships. Corporate Communications Manager
Offering an award-winning track record of communications and customer care excellence within high-volume environments that include…
Retail and Outside Sales Environments
Key Skills
Social media and e-Marketing Strategies
Brand Management
Webmaster
World-Class Customer Service
Customer Relationship Management
Troubleshooting/ Problem Solving
Business Development Project & Event Planning
Design of Call Center Operations
Corporate Communications
Reports & Documentation
Database management
Training and development
Research skills
Management
Outside Sales
Professional Work Experience
Customer Care Manager-Business Development, Social Media & e-Marketing
March 2009-present for Cambridge Centre Honda
Associate Faculty
1998-present for Conestoga College
Outside Sales
September 2008-March 2009 for NutraFarms Inc
Customer and Internal Relations Manager
July 2005- October 2007 for B-K(BMW) Motors Group
Cosmetic Sales Associate/Special Projects/Trainer
October 1992-July 2005 for Hudson’s Bay Company
Responsible for
• Creation and ongoing maintenance of company website, e-newsletter and social media objectives
• Creation/design of marketing and promotional materials for brochures, mail-out materials, e-blasts, website and social media working within tight deadlines
• Telephone, online and face-to-face customer support with objective to secure future business opportunities for multiple departments within a busy retail environment
• Management of internet leads, lease customer follow up
• Response to general on-line customer inquiries
• Responsible for presentations to managers and staff members
• Facilitation and design of a Part Time and Continuing Education Program for Conestoga College
• Management of department with one to two people reporting.
Education
• Conestoga College-Honours Human Resources Certificate
• Conestoga College-Adult Education courses
• WDSS-Secondary School Diploma-Advance Program
• Various web, social media, marketing and sales training
Hobbies
Volunteer event host of national sports tournament, past member of school council, photography, gardening, team fundraising and exercise
Contact this candidate