Mary Lou Miller

*** ******* *****

Kitchener, ON

N2K 3S7

519-***-****

sac630@r.postjobfree.com

Career Snapshot

Specialist of customer care and communications-5yrs

e-Marketing/Social Media strategist –brand management-3yrs

Business Development & relationship building proficiency-5yrs

Webmaster-3 years

Associate Faculty Member- Conestoga College-School of Business-10 yrs+

Extensive problem solving experience

Self starter with substantial project planning and organization experience

Consistent positive outlook, treating others in a respectful and supportive manner.

Awards

Five-Time “customer service,” Award Winner

Various Customer Service awards

Multiple “Service ” Awards

Computer Skills

MS Office Suite, Office Publisher, Hubspot-Marketing software, Visio, Social Media-Facebook, Twitter, Linked in, Hootsuite, various Photography editing software, and industry specific software

Mission Statement

Strive to exceed customer/ employer expectations by delivering a second-to-none customer experience. While maintaining customer centricity in all initiatives and interactions in order to build and maintain life-long relationships. Corporate Communications Manager

Offering an award-winning track record of communications and customer care excellence within high-volume environments that include…

Retail and Outside Sales Environments

Key Skills

Social media and e-Marketing Strategies

Brand Management

Webmaster

World-Class Customer Service

Customer Relationship Management

Troubleshooting/ Problem Solving

Business Development Project & Event Planning

Design of Call Center Operations

Corporate Communications

Reports & Documentation

Database management

Training and development

Research skills

Management

Outside Sales

Professional Work Experience

Customer Care Manager-Business Development, Social Media & e-Marketing

March 2009-present for Cambridge Centre Honda

Associate Faculty

1998-present for Conestoga College

Outside Sales

September 2008-March 2009 for NutraFarms Inc

Customer and Internal Relations Manager

July 2005- October 2007 for B-K(BMW) Motors Group

Cosmetic Sales Associate/Special Projects/Trainer

October 1992-July 2005 for Hudson’s Bay Company

Responsible for

• Creation and ongoing maintenance of company website, e-newsletter and social media objectives

• Creation/design of marketing and promotional materials for brochures, mail-out materials, e-blasts, website and social media working within tight deadlines

• Telephone, online and face-to-face customer support with objective to secure future business opportunities for multiple departments within a busy retail environment

• Management of internet leads, lease customer follow up

• Response to general on-line customer inquiries

• Responsible for presentations to managers and staff members

• Facilitation and design of a Part Time and Continuing Education Program for Conestoga College

• Management of department with one to two people reporting.

Education

• Conestoga College-Honours Human Resources Certificate

• Conestoga College-Adult Education courses

• WDSS-Secondary School Diploma-Advance Program

• Various web, social media, marketing and sales training

Hobbies

Volunteer event host of national sports tournament, past member of school council, photography, gardening, team fundraising and exercise

Contact this candidate