Human Resource manager, Excellent customer service and office skills.

**** ****** **** · ASHLAND, KY, *****

606-***-**** · *********@*******.***

Carol Ann Thomas

OBJECTIVE

To join a company where I can utilize the skills and experience I have acquired in retail administrating customer service.

WORK OF EXPERIENCE

Sears, Ashland, Kentucky

Merchandise and Customer Assist, November 2009- Present

Assist customers with merchandise questions, replenishment, floor sets and resets. Pricing accuracy including add sets, price changes, price integrity. Prepare the store for ready all day compliance.

Windstream Retail Store, Carlsbad, New Mexico

Retail Sales Consultant, January 2009 - July 2009

Process bill payments, Sell new and existing products and services to meet customers communications and entertainment needs. Stocks sales floor, markdowns, inventory preparation, set up new merchandise.

U.S. Bank, Owensboro, Kentucky

Mortgage Loan Processor, March 2007 - July 2008

Prepares and processes mortgage loan records, files and correspondence from application through approval. Assure compliance to bank, and investor guidelines while maintaining high customer service standards. Communicate with customers, internal staff, and title companies, resolving problems and obtaining all necessary documentation required for the file.

Sears, Owensboro, Kentucky

Merchandise and Customer Assist Lead, January 2005 - March 2007

Schedules and maintains training for all associates. Assist customers with merchandise questions. Stocks sales floor, markdowns, inventory preparation, set up new merchandise. Handles on-hand count and return good invoices. Reviews daily sales reports.

Cashier Lead, March 2003- January 2005

Maintains schedules and training and prepares monthly performance reviews for all associates. Works daily reports from all register to recover overage and shortages from the all registers. Performs daily coaching for all associates on maintains sales, credit card and warranty goals.

Human Resource Manager, February 1997 - March 2003

Develops and manages timecard and Affirmative Action programs, maintains candidate pool. Train and develop support of all interviewers and hiring manager. Conduct starting rate wage surveys while advising store manager on establishing start rates. Supervises Human Resources activities, payroll activities, and coordinates training activities. Responds to associate questions regarding benefit, policy and compensation issues. Insure prompt handling and accuracy of payroll issues. Attends staff meetings, maintains checklist attendance records. Schedules and train all new associates, distributes monthly training and ensures completion. Coordinates 60 day and yearly review programs. Conducts special training on new policies and procedures. Awarded Human Resources of Year (2000) in our District of 23 stores.

Office, April 1994 - February 1997

Customer Service Representatives, receives merchandise shipments, contacts customer to pick up orders, switchboard, clerical duties, checking in customers’ merchandise for service, handles customer service complaints

EDUCATION

Daviess County State Vocational Technical School

Cosmetology Program, 1993

Owensboro High School

General, 1992

SKILLS

Computer Programs: WordPerfect, Microsoft Excel, Microsoft Word, Microsoft Outlook, Office 97.

Office Machines: Copier, fax machines, calculator, typewriter, switchboards

Cash Register

REFERENCES

Suzanna Valdez - 575-***-****

Brian Mahoney - 501-***-****

Dawn Sims - 270-***-****

Sarona Owens - 270-***-****

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