Customer Service

COURTNEY C. WILLIAMS

**** ******* *** ******, ********, TEXAS 77407 PHONE: 832-***-**** ********************@*******.***

OBJECTIVE: Seeking a customer service position with a company where my experience and skills will be utilized effectively for providing support services to the clients including their queries and questions and administrative support in a company.

SUMMARY OF QUALIFICATIONS

Self-motivated team player with the ability to lead others in high demand situations

Strategic thinker

Customer focused with strong organizational, communication and people skills

Ability to work well under pressure and adjust workload variations to meet demanding deadlines

A detail-oriented perfectionist with a commitment to excellence

WORK EXPERIENCE

04/2009-12/2011 SHIFT SUPERVISOR (CVS PHARMACY)

Responsible for customer service, colleague supervision, cash handling and merchandising activities.

Ensured compliance with Company policies and procedures

Provided supervision and development opportunities for hourly Associates in assigned area

10/2008-04/2009 PHOTO LAB SUPERVISOR (CVS PHARMACY)

Provided excellent customer service: prioritized orders and maintained in-depth knowledge of current photo products and services

Resolved customer inquiries and complaints promptly, and established professional relationships with customers to build sales through suggestive selling, local events and promotions

Ensured employees followed all Loss Prevention policies to minimize Shrink in the Photo Lab, and reacted to all signs of internal and external theft

Communicated and worked effectively with the Store Team, Regional Category Specialist, District Manager and Qualex Account Development Specialist

Worked with the Store Manager to create a weekly Photo Lab schedule based on processing volume to meet customer service standards

Performed all Front Store and Pharmacy activities assigned by the Store Manager

02/2008-10/2008 SALES ASSOCIATE (FALLAS PAREDAS)

Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Maintained an awareness of all promotions and advertisements

Assisted in floor moves, merchandising, display maintenance, and housekeeping

Assisted in processing and replenishing merchandise and monitoring floor stock

Aided customers in locating merchandise

Communicated customer requests to management

Assisted in completing price changes within the department

04/2007-02/2008 HOSTESS/GREETER (RUTHIE’S MEXICANA)

Greeted guests and escorted them to their respective tables. This sometimes required arranging extra seating to ensure they were comfortable

Made sure that all menus were complete, clean and free of stains

Ensured that entry doors were welcoming, clean and free from debris

Checked with the manager to familiarize myself with any private parties to be held at the restaurant during my shift

Kept an eye on the dining room, bathrooms, entryway, and ensured that cleanliness was maintained in all operations.

Thanked guests upon exit and recorded any problems experienced

EDUCATION

George Bush High School – High School Diploma 2008

Houston Community College - Associates in Arts Degree 2011

University of Houston – pursuing Bachelor’s of Science Degree in Psychology - Expected Graduation 2015

HONORS

AB Honor Roll all year

Perfect Attendance all year

Dean’s Honor List

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