Sales Team Leader
Resume:
Tess Bruns
*** ****** **. *** *** Austin, TX ****3
****.*****@*****.***
PROFILE
Team Leader with six years of leadership experience in a high sales volume retail environment. Effective projecting, budgeting and scheduling to maximize sales potential. Strong support of store, regional and global initiatives. Proven ability to increase productivity, promotions, donations and store sales. Focus on supervisor training and mentorship for bench strength development.
EXPERIENCE
Guest Service Team Leader, Whole Foods Market; Austin, Texas 2011-2012 Managed 60 team members at the most profitable WFM location. Broke two sales records Thanksgiving and Christmas weeks. Concierge program sales consistently second highest in the company. Increased team member promotion through mentoring; nine team members promoted within four months. Consistent labor payouts as a result of effective scheduling using Excel, raised productivity and reduced overtime. Increased the completion rate of performance reviews. Increased gift card sales and calendar fundraiser donations to fifth in the region through effective merchandising and sales incentives. Organized a silent auction to benefit the Whole Planet Foundation. Raised $11,200 for the Annual Prosperity Campaign. Held quarterly team meetings to review expectations, set goals and recognize accomplishments.
Guest Service Associate Team Leader, Whole Foods Market; Austin, Texas 2007-2011
Managed 120 team members at the WFM Flagship store. Concierge and Bike Delivery program sales highest in the company. Created a team succession plan and succession template that was implemented storewide (for 600+ team members). Created a partnership with the Multicultural Refugee Coalition to promote hiring from within the local refugee community. Created a storewide survey to evaluate supervisor performance and identify training opportunities. Raised $9,577 for the Whole Planet Foundation through team member education classes and incentives. Created a weekly newsletter to increase communication and team member participation in store events and promotions. Designed a hiring tracker for timely new hire review and vote process.
Guest Service Associate Team Leader, Whole Foods Market; New York City, New York 2006-2007
Managed 80 team members at a high volume store. Duties include schedule making, projecting, budgeting, ordering supplies, hiring, annual reviews, attendance and payroll. Participated in IBM register conversion.
Environmental Educator, North Branch Land Trust; Trucksville, Pennsylvania Summer 2003
Gave environmental presentation on pollution and mitigation using Enviroscape© land model. Gained jobs through independent networking. Presentations at YMCA Camps, Boy Scouts, Girl Scouts and elementary schools.
EDUCATION
St. Edwards University, Austin, Texas Organizational Leadership and Ethics, M.S., 2009
University of Pittsburgh, Pittsburgh, Pennsylvania Environmental Studies, B.A., 2004
Peer Advisor - Environmental Studies Department
SKILLS
Six years leadership experience and responsibilities in a fast paced retail environment
Strong verbal and written communication skills
Organization systems creation for documentation, scheduling, hiring and guest feedback
Creativity with incentivizing, merchandizing and marketing
Proficient in Microsoft Excel, Power Point, Word, Publisher and Outlook
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