Customer Service Sales

Inga Payne

**** ******* ****, ****** *******, Ga 30122

E-mail: *********@*****.*** Cell: 404-***-****

EDUCATION

B.B.A- Marketing & CSP (Certified Sales Professional) Aug 2007-Dec 2011

University of West Georgia

Major: Marketing

GPA: 3.02

WORK EXPERIENCE

University of West Georgia May 2011-Dec 2011 Telephone Interviewer (Temporary position)

• Called individuals to answer survey questions

• Handled difficult customers with care

• Generated the highest amount of completes

• Trained callers

• Provided a professional demeanor during calls

• Received rewards for continues efforts

K-Mart Jan 2009-Jan 2011 Cashier

• Delivered efficient customer service

• Upsell of credit cards to customers

• Performed accounting duties at end of shift

• Rapid check-outs of customers (max 10 per minute, min 6 per minute)

Six Flags Jan 2006-Aug 2007

Cashier

• Performed accounting duties at end of shift

• Maintained high-quality food service

• Trained cashiers

• Upsell of merchandise to customers

VOLUNTEER

C.A.M.P July-Dec 2011 (also every holiday)

Customer Service, Clothing Sorter

• Filled and filed orders

• Assisted customers

• Effectively listened and fulfilled customer’s needs

• Always gave more than what’s expected

COMPUTER SKILLS

PowerPoint SPSS Excel WordPerfect Microsoft Word

Social Media Adobe Illustrator Photoshop Internet Explorer

HONORS / AWARDS

Georgia HOPE Scholarship 2007-2008

Dean’s List 2011

Executive Roundtable Dinner 2011

CLUBS

Advertising Club (chapter of the American Advertising Federation: AAF)

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