Reservations/ Revenue Mgr.

Rhinninia Lewis

**** ****** ****** **. #**** North Bay Village, Florida. 33141 *********@*****.***

Cell:786-***-****

Areas of Expertise

Reservations Management

Guest Service Management

Complaint Handling & Resolution Guest Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement Teambuilding & Training

Team Worker.Professional Experience

Marseilles Oceanfront, Dorchester Hotel & Suites Miami Beach, Fla. 06/07 to 03/2010

RESERVATIONS/REVENUE MGR.

Sole control of inventory (rooms) daily operations, maintaining occupancy of 78-100%, 14day forecast, call around, daily yielding, and optimizing rates, and managing complicated internet opaque. Manage front-end operations to ensure top performance.

Supervise the smooth and efficient operation of the department. Research any inconsistencies with guest reservation, and monitor group blocks.

Provide complete administrative support to the Sales Department

Loading rates, speeding profitability. Update onsite, Hotel website, call center, and GDS.

Marriott Fairfield Inn & Suites Miami Beach, Fla. 12/2000 to 06/2007---Opening Member.

RESERVATIONS/REVENUE MGR.

Advanced to increasingly responsible positions culminating in management and Guest Service role.

Report to GM & DOS. Manipulates inventories, and rates as dictated demands well as guiding sales especially

E-Commerce, FIT wholesalers, and competition.

Create 14-Day forecasts, and monitor transient demands both long, and short term strategies, create and

Modify property restrictions. Suggested new products that increased room revenue by 35%. Group Coordinator.

Consistently striving to achieve revenue budget.

Education and Training

Fort Valley State University

Degree- Business Administration

MARRIOTT REVENUE MANAGEMENT, NATIONAL SALES, AND EVENT SCHOOL MANAGEMENT.

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