Senior Retail Manager

Joel E. Santana

Home: 812-***-**** **** S. Southern Pines Ct

Office: 812-***-**** Bloomington, IN 47403

Email: s9bhv3@r.postjobfree.com

Professional Profile

I use strong customer service focus as the main way to manage and drive my business to succeed. By nature I am able to multi-task and delegate when necessary so that I can complete as much as possible in shorter periods thus increasing productivity and increasing sales. I believe in staff training so they can take responsibility and pride of ownership in the products they deliver. I hold to the belief that my own training will lead me to be a better manager in my operations.

Skills

Staff training & Development Catering Restaurant Management Budget Development

Schedule Planning Bi-Lingual Menu Planning & Execution Human Resources

ADP FMS Market Connection UFS

Professional Experience

Sodexo Campus Services 2007 - Present

Retail Manager II Sodexo Campus Services, Bloomington, Indiana

Leading the team to excel in the areas of customer service, quality production of goods sold. I managed to lower food and labor costs without sacrificing Sodexo’s service standards. Successfully managing a 1.6M enterprise and trying to increase sales by at least 5%. Better employee retention thru respect and loyalty while still holding myself and my team accountable for their actions. I am highly motivated to succeed in any situation knowing that I may stumble and fall but I can pick myself up, learning from both successes and mistakes. Knowledgeable of Sodexo’s accounting procedures and ADP time management system. Certified in operating procedures for YUM Brands Pizza Hut Express, Chick-fil-A and Freshens Quality Brands. Completed GM 101-301, in my pursuit to advance my knowledge of Sodexo standards and our ambition 2015.

Fourwinds Resort & Marina 2005 – 2006

Dining Room & Bar Manager Traina Enterprises

Staffed and managed dual restaurant and bar operations, as well as managing the flow of food leaving the kitchen to ensure guest satisfaction. Scheduled servers and bartenders as business demanded. Managed time and tip controls set in place to minimize labor costs and maximize profitability. Maintained inventory and stock beer, wine, spirits and reported results to purchasing director. Managed all host staff and ensured training on proper guest interaction.

Indiana University 2000 – 2005

Setups Associate Meeting Support Services, Indiana Memorial Union

Responsible for the setup of audio visual equipment, as well as, the proper arrangement of tables and chairs required for events from 5-15 people up to 700 people. In charge of running afternoon shifts to ensure the next days meeting s were properly setup. Gained knowledge of many types of Audio Visual equipment which enabled me to troubleshoot them later my career and assist in many conferences.

Kilauea Military Camp Summer 2003

Recreation Intern Hawaii Volcanoes National Park, Hilo HI

In charge of running the recreation lodge at a MWR facilities, helped with reimaging flyers and brochures for guest and nearby hotels. Setup reservations and tours on the Big Island, Maui, Kauai and Oahu. Planned special events and dinner and show gatherings for internal guests and aided in the preparation of food for the café. In charge of handling all aspects of the vending machine program at the camp.

Wawa Food Markets 1999 – 2000

Assistant Manager Wawa Food Markets, Philadelphia PA

In charge of 3rd shift which entailed stocking ordering dairy and groceries. Cut spoilage down by $ 3,000 due to over ordering and improper rotation of product. I verified weekly deposits averaging $35,000 to $55,000, as well as balancing cash flow for daily shifts. Supervised and trained 15 employees.

Caribe Royale Resort Suites 1997 – 1999

F & B Supervisor Café Largo, Orlando Florida

In charge of all aspects of the Café operation at this 3 star resort. Prepared food for deli to serve 500 to 1000 based on forecasted sales and hotel occupancy. Supervised, trained and worked side by side all 10 employees in an effort to increase guest satisfaction and return visits. Increased relations between the front and back of the house which aided in faster food production and help me increase sales on average of $5,000. I took the resorts initiative of Wowing guest and empowerment to solved guest complaints, instead of waiting for a senior manager to solve it for me.

Education

Indiana University, Bloomington, IN B.S. Recreation 2004

Professional Development and Activities

Completed course work for GM 101 - 301 thru Sodexo University

Certified for Pizza Hut Express thru Yum Brands

Certified to operate Chick-fil-A Licensed store

ServSafe Certified through Sodexo Campus services and the Educational Foundation of NRA

Labor management trained thru Sodexo University

Spirit of Diversity Training thru Sodexo University

EEO/AA Training thru Sodexo University

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