Management Manager
Resume:
EVANS CHANG ***********@*******.***
SENIOR IT MANAGER
IT Management / Program & Project Management / Strategic Planning / Budgets / Cost Controls / Client Relations Requirements Analysis / IT Risk Management / Infrastructure & Systems Support / IT Compliance and IT Security / Web Development / Software Development and Delivery Management / Performance Optimization / Product Development /
An astute analyst and strategic thinker, my particular expertise is in IT management as well as IT risk, compliance, and security. I restructure and streamline key processes, as well as create innovative solutions to meet business goals using the newest technology. I deliver key enterprise wide solutions on time, within budget and to specification for multiple Fortune 500 companies. My abilities include:
Providing IT leadership to large teams and organizations
Delivering innovative solutions in information systems design, development and management
Executing and leading major infrastructure change, reducing cost and supporting growth
Propelling major initiatives and managing full lifecycle delivery
Managing highly productive teams through clear vision and dynamic leadership
Analyzing data and solving tough technical problems while controlling costs
Working successfully across diverse functions and with all levels of a company
Education: University of Illinois – Bachelors of Science Degree in Computer Science - 1999
Skills: Managing large IT teams/organizations, Strategic IT Planning, Data Management and Data Security, Enterprise Resource Planning, Application Development & Deployment, Mobile Applications, IT Security, and IT Compliance with SOX, PII, GLBA, and PCI, 24x7 IT operational Support.
CAREER HISTORY AND SELECTED ACCOMPLISHMENTS
Northern Trust Bank ($5B financial services institution): Vice President, 2010 to Present. Responsible for the strategic development, implementation, and operations support for the main customer facing portals and applications of the bank.
• Converted 50,000 private banking clients to a new custom banking portal
• Created and direct 24 x 7 operational and support services
• Ensured 99.999% availability for all applications
• Provided three fully-functional releases annually to provide continuously enhanced functionality to clients
• Upgraded IT solutions and underlying infrastructure to accommodate client growth of up to 50% per year
• Instituted processes to ensure constant application compliance with SOX, PII, and GLBA regulations
• Managed $12M capital budget
• Managed over 40 employees, onshore consultants, and offshore contractors
Created new mobile service offerings. Defined a strategy for a mobile service offering. Re-allocated key resources and SME’s to create iPhone and Android services to meet both market demands and best practices.
Positioned systems for dramatic growth. Implemented technology infrastructure for client-facing applications to accommodate growth up to 50% per year, with $10M in revenue in the last nine months.
Reduced operating expenses 22%. Evaluated applications and support staffing model to optimize resources. Renegotiated vendor contracts, transferring support staff offshore, and automated manual processes. Reduced operating and expense costs while maintaining 24/7 support services.
PricewaterhouseCoopers (Technology / Business Advisory Practice): Manager, 2006 to 2010. Selling, managing and delivering large IT risk governance and compliance, security, business process transformation, and technology engagements for multiple Fortune 100 clients.
• Delivered enterprise wide Identity and Access Management solutions to help several Fortune 50 retailers to reach PCI, SOX, and HIPAA compliance using GRC tools form Oracle and CA.
• Developed short term tactical and long term strategic IT transformation roadmaps for clients to minimize their costs and risk exposure as well as maximize ROI on their technology and people resources
• Re-engineered the business processes for several Fortune 500 banks to optimize their user security and identity management areas to increase operational efficiencies and decrease annual operating costs by 25%
• Conducted enterprise wide IT risk assessments to help several Fortune 100 companies understand where their biggest risk exposures are, allowing them to prioritize the areas of focus for risk mitigation
• Surpassed sales goals 400%, generating at least $3 million in additional revenue annually
Automated critical processes. Fortune 100 banking client was incurring extra expenses due to manual processes for high risk applications. Reviewed and re-engineered operations by leveraging identity and access management tools. Reduced processing time from three weeks to three days, and operating budget 25%.
Worked with clients to reach IT PCI Compliance. A Fortune 100 retailer needed to comply with PCI, SOX, and HIPAA or lose significant revenue. Proposed and implemented enterprise-wide identity and access management solution to secure critical data allowing the client to become PCI compliant.
Capital Markets Consulting (Investment Services IT Consulting Firm) Manager, 2004 to 2006. Managing projects and developing custom technical solutions for large and small businesses in the financial services and trading industry.
• Delivered several custom trade engines using proprietary risked based and pattern based trading algorithms
• Delivered custom connectors allowing trading firms to talk with multiple exchanges around the world
• Provided individual investors and traders with customized trading platforms
Developed communication infrastructure. Trading firms engaged the company to gain the ability to trade with multinational exchanges. Managed the team to create and implement custom connectors using the industry standard FIX protocol. Allowed small and large firms to expand trading to exchanges across Europe and Asia.
PricewaterhouseCoopers (Technology / Business Advisory Practice) Senior Associate, 1999 to 2004. Delivering and managing IT audits, IT controls reviews, and enterprise wide identity and access management projects.
• Implemented enterprise wide identity management solution for a Fortune 100 clients
• Conducted numerous IT audits, controls reviews, and application assessments to help clients pass their annual external and internal audits
Implemented an enterprise wide system. A fortune 50 automotive manufacture needed to more effectively communicate between their 2000+ dealerships and corporate IT. Delivered enterprise system for identity management and single sign-on. Improved customer service resulted from enhanced communication for client notifications, recalls, and rebate management.
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