Manager Medical

RESUME

Ms. Reema Bachani

Permanent Address *01, Sebestian Apts.

Kevni Pada

Jogeshwari (W)

Mumbai – 400 102

Contact No. 982******* / 022-****-****

Email Id *********@**********.***

Date of Birth 12th February, 1974

Marital Status Single

Languages Known English : Read, Write & Speak

Hindi : Read, Write & Speak

Marathi : Read, Write & Speak

Sindhi : Speak

Academic Data

1996 – Post Graduate Diploma in Dietetics and Hospital Food Services

1995 - Bachelor of Home Science In Dietetics and Food Service Management

1992 – H.S.C.

1990 – S.S.C.

Other Qualifications

1999 – Passed Registered Dietitian – an all-India exam held by Indian Dietetics Association

2005 – Certificate in Personality Development & Public Speaking from Davar’s Institute

Currently pursuing part time MBA (MHRDM ) from MET Institute of Management, Bandra

Professional Experience

PRESENTLY WORKING with ARGUS Group as HR MANAGER since JUNE, 2012

WORKED with S.R.P ENTERPRISES PVT. LTD. as MANAGER from NOVEMBER, 2005 TO APRIL 2012

JOB RESPONSIBILITIES :

Overall Supervising all the Activities of the Office.

Handling queries / complaints of all Service Providers and Customers – telephonically as well as through written correspondence.

Co-ordinating with Customs Clearing Agents for our shipments – both Import and Export.

Looking after the Staff (HR activities) – their performance, benefits, complaints, etc.

Overlooking the activities of the E-commerce department, as well as involved in planning of new projects.

Independently handled a project involving acquiring of BIS License (ISI mark) for the plastic feeding bottles manufactured by our associate factory in Taiwan (Camera Baby Corporation).

WORKED with TIMEVISION (I) PVT. LTD. as GENERAL MANAGER – FROM MARCH, 2003 TO OCTOBER, 2005

JOB RESPONSIBILITIES :

Supervising all the Activities of the Office – front office and back office.

Handling queries / complaints of all Service Providers and Customers telephonically as well as through written correspondence.

Assisting the Marketing staff in setting targets and achieving them.

Co-ordinating with all Distributors / Associates across India for all activities including Sales, distribution of our goods, Defective goods, Outstanding Payments, etc.

Co-ordinating with all Clients / Customers i.e. Corporate Customers, Chain Stores (Shoppers’ Stop Ltd., Archies Ltd., Big Bazaar, etc.) and Others both, at Head Office level and their various branches / outlets, for Purchase Order, Dispatches and any other queries / complaints regarding our goods.

Looking after the Staff (HR activities) – their performance, benefits, complaints, etc.

Worked with LIFELINE GLOBAL LTD. as MANAGER, MEDICAL SERVICES – FROM APRIL 1999 to FEBRUARY 2003

JOB RESPONSIBILITIES :

Supervising the activities of the Medical Service Department Which included Assisting Cardholders (customers) in all phases of their treatment as follows :

• Pre-hospitalisation (a) Assisting in selecting the appropriate Consultant / Specialist as per cardholder’s illness. (b) Assisting in taking an appointment of the Consultant. (c) Making bookings in case hospitalization was required (d) Organising transfer to the hospital (ambulance service, etc.) if required.

• Hospitalisation (a) Making a visit to the hospital (b) Assisting the cardholder in any requirements – medical or otherwise in the hospital (c) Arranging for blood if required (d) Assisting in Admission and Discharge procedures

• Post-hospitalisation (a) Arranging for transfer to their residence (b) taking appointments from the Consultant for follow-ups (c) following up on the reimbursements (claims).

Maintaining Computerised and / or Manual Records the above.

Attending Customer Queries and / or Complaints telephonically as well as through Written Correspondence.

Maintaining the Trauma and Critical Care Unit (TCCU) which was used for transfer of patients.

Handling the entire staff of Medical Services Department, which included Doctors, Executive staff and Technicians.

Worked with ST.ELIZABETH HOSPITAL as DIETITIAN - FROM JANUARY 1998 TO OCTOBER 1998

JOB RESPONSIBILITIES :

Taking daily Rounds of all wards to find out Patients’ dietary requirements and preferences / likes & dislikes.

Supervising Preparation of Food in kitchen for both, normal and therapeutic diets i.e. Chilly-free diet, Salt-free diet, Diabetic diet, Tube Feeds, etc.

Planning diets for Patients referred by the Consultants, as per their instructions as well as the requirement of the patient

Attending to Patients’ queries regarding their diet and any queries / complaints regarding food served in the hospital.

Giving “Health Talk” to patients of the T.B. and the Ante-natal O.P.D.

Worked with TALWALKARS FITNESS CENTRE, Malad Branch as DIETITIAN – FROM APRIL, 1997 to DECEMBER, 1997

JOB RESPONSIBILITIES :

Planning Weight Loss and Weight Gain Diets for the members.

Monitoring the daily progress (weight loss and weight gain) of the members.

Maintaining manual Records of the above.

Attending to Enquiries related to various schemes offered by the Health Centre. Was successful in acquiring membership for most of the enquiries attended.

INTERESTS AND ACTIVITIES

Activism

Reading

Listening to Music

Watching Movies and Television

I believe that the ultimate measure of one’s success is the fulfilling of the company’s goals, which in turn facilitates personal growth.

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