Customer Service Administrative Assistant

ROCHELLE REID

**** ***** ****** ***** ********, GA 30087

678-***-**** *************@*****.***

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OBJECTIVE

Seeking an Administrative Support position were my experience in office management, customer service and technical support can be utilized to add value to a stable and fasted paced environment.

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SUMMARY OF QUALIFICATIONS

Experienced Administrative professional with diverse office and basic project management skills supporting various administrative assignments. Recognized as a highly organized professional with effective problem resolution skills. Handles multiple assignments under pressure and consistently meets deadlines. Core Competencies:

Thrives in challenging work environments

Task Oriented

Effective Problem Solver Event Coordinator

Customer Focused

Strong attention to detail

Effective at Multi-tasking Collections

Patient Check In/Out

Organizational skills

Medical Terminology

Entry-level project management skills

Adapts well to various management styles Versed in working within rigid deadlines

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PROFESSIONAL EXPERIENCE

CHILDREN’S HEALTHCARE OF ATLANTA

through FIRSTPRO, INC., Atlanta, GA 2011 - 2012

GIFT PROCESSER, (Three month Contract)

Attended and transcribed weekly meeting notes pertaining to work productivity, assessments, schedules and updates.

Entered checks into Raiser’s Edge database system accordingly for timely constituent’s notification using Microsoft Mail Merge; also made sure payments had the correct Appeal, Fund, and Campaign attached to each gift.

Posted payments and provided tax documentation for gifts.

Verified constituent’s Id number to properly apply gifts to accounts.

Filed documents numerically, used scanning system for electronic filing and faxed any documents as needed.

WEST END MEDICAL CENTER, Atlanta, GA 2011

PATIENT INTAKE SPECIALIST, Extern/Volunteer

Greet and directs patients, salespeople and visitors.

Generates a list of scheduled appointments for the office each day.

Verifies patient’s appointment and time upon registration; schedule and triage walk-in patient’s by doctor’s approval

Obtain patient intake information and ensure all necessary forms are completed.

Ensure that sign in process is completed to effectively assist with patient’s intake.

Generate daily reports for end of the day close out

Collect payments, apply debits and adjust patient’s accounts as needed.

H&R BLOCK, Marietta, GA 2010 - 2011

CUSTOMER SERVICE PROFESSIONAL, Seasonal

Provides quality customer service, schedules clients with Tax Preparers and greets customers accordingly to ensure ease of administrative processes. Results demonstrate a keen ability to get and retain repeat customers over the years.

Receives payments for all tax documents prepared by Tax Prepares and advises clients of advance appointments established for next years tax preparations.

Utilizes point of sale equipment to process all payments gained from customers (i.e., credit and debit cards, cash, and electronic checks).

Performs administrative duties including; proofreading documents to ensure all required information necessary is obtained, auditing documentation, managing team schedules, copying files, provide clients with refund payments gained, communicating and maintaining relationships with customers for upcoming appointments and managing front office.

WAFFLE HOUSE, Powder Spring, GA 2008 - 2010

SALES ASSOCIATES

Demonstrates exceptional abilities to provide quality customer service. Examples of efforts include; ensuring consumers are greeted properly, supported customers in menu selections, working with diverse cultures and going the extra mile when warranted.

Reacted calmly and effectively in resolving customer complaints. Experiences included; concerns of food temperature, quality of products and overall customer experiences and expectations.

Tasks required moderate lifting and bending responsibilities that ranges from 5lbs to 30lbs.

Ensured the cleanliness, and sanitation of dining and storage areas.

Ensured all employees were versed in being aware of company standards and procedures expected. Results demonstrated a strong ability to ensure employees met sales expectations and daily tasks were accomplished.

Supported administering inventory controls. Examples included; meats, desserts and daily logs of food received and utilized.

AMERICAN SHORING, INC. , Atlanta, GA 2007 - 2008

EXECUTIVE ASSISTANT/OFFICE MANAGER

Ensured bills and invoices were paid and processed in a timely manner. Tasks enabled organization to maintain quality credit standards while affording them the opportunity to utilize credit advancements, when needed.

Supported all expense reports received. Paid strong attention to details to ensure minimal human errors occurred when processing reimbursements (i.e., travel, funds used with personal dollars, etc.).

Managed payroll responsibilities utilizing excel spreadsheets to create payroll process for small business. Task included; managing timesheets to ensure man hours met project budget demands, tracking and documenting project and talent used for year-end accounting and logged overtime hours accordingly.

Maintained relations with Vendors as the central point of contact. Responsibilities required a strong ability to negotiate, support request for proposal (RFP’s) logistics, documentation to gain potential contracts (i.e., notarizing, processing and mailing legal agreements).

Coordinated support for general recruiting responsibilities which included; reviewing resumes for level of experience, conducted phone screening and scheduled interviews.

H&R BLOCK, Marietta, GA 2006 - 2007

CUSTOMER SERVICE PROFESSIONAL, Seasonal

Provides quality customer service, schedules clients with Tax Preparers and greets customers accordingly to ensure ease of administrative processes. Results demonstrate a keen ability to get and retain repeat customers over the years.

Receives payments for all tax documents prepared by Tax Prepares and advises clients of advance appointments established for next year tax preparations.

Utilizes point of sale equipment to process all payments gained from customers (i.e., credit and debit cards, cash, and electronic checks).

Performs administrative duties including; proofreading documents to ensure all required information necessary is obtained, auditing documentation, managing team schedules, copying files, provide clients with refund payments gained, communicating and maintaining relationships with customers for upcoming appointments and managing front office.

MANPOWER/SNELLING PERSONAL, Metropolitan Atlanta, GA 2005 - 2006

ADMINISTRATIVE PROFESSIONAL/ CUSTOMER SERVICE COORDINATOR

Dispatched technicians to IBM corporate clients for technical support for various issues received for various computer network systems. Ensured technicians had specific details to hand-held devices to ensure proper communication was provided of primary concerns utilizing various codes.

Maintained and conducted data entry responsibilities for W-9 forms for clients. Supported transition of paper process to electronic for organization progressing to electronic records keeping. Ensured all required signatures were gained and vendor approvals were received.

Handled multifaceted administrative tasks (electronic mail for approvals, routed various projects to key contacts, creating and revised files and composed correspondences); took on additional responsibilities to assist leadership with time sensitive tasks.

CITY OF BOSTON, Boston, MA 1997 - 2004

CLERK PROFESSIONAL TO ADMINISTRATIVE ASSISTANT

Collected all bids from private contractors; ensured financial statements were submitted, sufficient resources were available to support bid needs, budget plan was structured and relevant experiences supported needs of contract. Results demonstrated that all private contracts were versed in understanding core requirements warranted to submit for bids.

Scheduled all public meetings; communicating awareness to all parties engaged in projects related to meeting, scheduled conference rooms appropriate to meeting expectations, recorded meeting minutes and maintained point system tracking of private contractors data. Informed private contractors awarded bids accordingly.

Versed in working with the public regarding issuing parking permits, registration, and boot releases if necessary.

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TECHNICAL SKILLS

Operating Systems NT, XP, VISTA, Windows 7

Microsoft Software: Word, Excel, Outlook, PowerPoint & Publisher PeopleSoft User

Executive Assistant

Office Tech Support

Entry-level Office Management iProcurement

Entry-level Interviewing

Visionary

Platforms: AS400, Raiser’s Edge

EDUCATION

DIPLOMA MEDICAL OFFICE, Malik College, Chamblee, GA 2011

BACHELORS OF ART, Eastern Nazarene College, Quincy, MA 2000 - 2004

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