Customer Service/Manager/Clerical/Call Center
Resume:
Shelley De Los Reyes
Yuma, Arizona 85364
OBJECTIVE: Seeking a position where my experience and many years of training in multiple fields will be utilized to the fullest. Allowing me to continue learning and becoming a valued asset to my employer.
WORK EXPERIENCE:
12/31/2006 – 11/24/08 Beauty Systems Group (Cosmo Prof) Yuma, Arizona
Store Manager of Beauty Supply Store (open to Professionals only)
Able to use my knowledge of the Cosmetology Profession and many years of experience as a Cosmetologist Licensed in California since 1979 and Arizona since 1983.
Supervision of 2 employees, hiring, training, product knowledge, daily duty schedules, corrective action given if needed and then termination if improvement is not shown.
Maintain Store’s monthly quota through sales of products and customer relations.
Responsible for all paperwork required by Corp. to be completed daily, weekly, and monthly.
Daily: Cashiers Analysis (report of all forms of transactions regarding the cash in the store) are monitored, bank deposits made, approval of all refunds, exchanges and other transactions in a business day.
Weekly: Placed replenishment order for store, ordered promotions advertised in monthly flyer, responsible for all office and paper supplies needed to maintain my store, correction count weekly. assist Corp. in maintaining constant inventory of store’s merchandise. Displaying and promoting new sale items in an eye catching manner or placing items where customers’ will notice. Following directions given to all stores as to how the vendor requested their product introduced to our customers. Assisting with weekly shipment, checking products against packing slip from warehouse and placing sku stickers on items for pricing.
Monthly: report of overall status of store sales, competition, staffing,lproblems with receiving shipments or warehouse deliveries.
10/2004 - 06/01/2006 Spherion (Contracted Service) Yuma, AZ
Customer Service Representative for APS (Arizona Public Service) Electric Company
Inbound Calls only
Scheduled Turn Ons, Shut Offs, Transfer of Services of electrical services service areas throughout Arizona.
Discuss customer's residential electrical statements.
Create Credit Arrangements for payments.
Confirm & Post Payments from customers.
Handle Power Outage Calls for the State of Arizona.
Problem Solving, using professional judgment making decisions regarding individual customer's needs & company policy.
01/2004 - 08/2004 Excel Group (Behavioral Health) Yuma, AZ.
Behavioral Health Paraprofessional I
Responsible for all Patients charts entering the Crisis Unit.
Handled Crisis telephone calls, making judgment calls to admit Patients, conferring with licensed staff.
Suicide Hotline, speaking to individuals extensively regarding their intentions.
Working with Patients discussing discharge plans set up by the Crisis Team.
Interacted with Group Therapy.
Monitored patients self dosing of medications.
Documenting & monitoring Patients behavior.
Follow treatment plans set by the Clinician, Case Management or Psychiatrists.
Responsible for the care of Patients in Crisis Unit while on the Unit.
6/2000 - 4/2003 City of Los Angeles, Dept. of Transportation Los Angeles, CA.
Assistant Manager of Transit Store
One of two that gives routing information for the Dash and Commuter Express Buses.
Solely responsible for the sales of passes and trip tickets sold by the Transit Store.
Responsible for the deposits for the Store.
Compiled accurate monthly statistics for monthly reports.
Devised business forms and revised existing forms.
Kept inventory of all incoming and outgoing brochures, ordering when necessary.
Handled multiple telephone lines.
PC literate, operated multiple office machines.
5/1999 - 2/2000 Alert Communication South Pasadena, CA
TSR Operator
Received incoming calls for credit card orders for 250 catalog companies.
Verified all information, insuring correct catalog order.
Trained for on-line chat line for Myhome.com.
One of 4 employees trained to take orders on PC rather than CRT.
8/1996 - 12/1998 Richard's Hofbrau Highland Park, CA
Bartender
Served beer and wine. Operated small deli preparing cold/hot sandwiches. Stocking and replenishing liquor in coolers, re-tapping kegs, keeping a clean environment throughout the entire shift. Full Cashier.
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