Customer Service Assistant

ALEXANDRA D BASS

*** ****** ****** #***, ******, FL. USA 34104

1-239-***-**** ● s8ng56@r.postjobfree.com

Merges solid interpersonal and communication skills to forge, nurture and maintain strong business and customer relationships. Enthusiastically collaborates with internal colleagues to achieve established goals and expectations. Maintains thorough and up-to-date knowledge of company products, industry and market trends, competitor performance, and customer preferences. Effectively communicates and motivates team members, fostering an atmosphere of teamwork and collaboration with an emphasis on goal attainment. Blends integrity, innovative thinking, and leadership attributes to ensure first-rate customer satisfaction. Optimizes service delivery through decision-making talents, critical thinking skills, and an unwavering drive to excel. Personable, persuasive and highly respected for business acumen, displaying a positive leadership approach, and consistently surpassing goals.

PROFESSIONAL EXPERIENCE

John Marazzi Nissan, Naples, Florida 34109, 23 February 2010 to 10 July 2010

ADMINISTRATIVE ASSISTANT

• In the position as Administrative Assistant, Handled phone calls and promptly forwards them to appropriate person among 85 employees.

• Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices, along with provides hospitality service arrangements as requested by staff.

• Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.

NAPLES BAY RESORT, NAPLES, FLORIDA 34112, 24 November 2009 to Mars 2010

FRONT DESK AND HOSTESS

• Exhibited exceptional Customer Service skills in serving the hotels’ guests from across Europe and the world. In this position utilized the multiple fluency in languages (English, Portuguese, Spanish and Swedish).

TUXAS DESIGN, Paris, May 2008 to October 2008

Fashion Designer Assistant

FASHION DESIGN ASSISTANT

• In the position as a Fashion Design Assistant at TUXAS DESIGN in Paris, created and designed the Summer 2008 Fashion Line together with the founder of TUXAS DESIGN.

Continued

LULEA KOMMUN SJUKHUS. LULEA, SWEDEN February 2000 to April 2006

CERTIFIED NURSING ASSISTANT

CERTIFIED NURSING ASSISTANT

• In the position as a CNA distributed and assembled the medication to its 100 plus patients. Performed insulin distribution and administration to patients. In the role as a CNA, oversaw and vigilated the departments patients’ physical and mental health.

ANTERO AB. ALGARVE, PORTUGAL August 2005 to October 2005

REHABILITATION ASSISTANT AND TRANSLATOR

REHABILITATION ASSISTANT AND TRANSLATOR

• Assisted in the rehabilitation of patients with the following diagnosed symptoms Rheumatism, Multiple Schlerosis, Arthritis at the Rehabilitation Clinic in Algarve, Portugal.

SCANDIC HOTEL, LULEA, SWEDEN August 1999 to January 2000

CONCIERGE/FRONT DESK AND HOSTESS

• Exhibited exceptional Customer Service skills in serving the hotels’ guests from across Europe and the world. In this position utilized the multiple fluency in languages (English, Portuguese, Spanish and Swedish).

EDUCATION

LARNIA INSTITUTE – MARCH 2004

BACHELOR OF SCIENCE - NURSING, Lulea, Sweden.

HIGH SCHOOL – SWEDEN - 1999

LULEA HIGH SCHOOL, Lulea, Sweden

ELEMENTARY SCHOOL – LISBON - PORTUGAL - 1996

LANGUAGE SKILLS

Fluent English, Portuguese, Spanish and Swedish

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