Customer Service Project

Carl Stovall

Mobile: 254-***-**** Home: 816-***-**** ***********@*********.***

Advanced Technical Skills:

• MVS JCL

• Cobol development and design

• CICS development and design, including interaction with C# and Java front-ends

• Stored Procedures

• DB2 SQL

• VSAM, QSAM

• Xpeditor – Batch and CICS

• File-Aid – Batch and DB2

• TSO

• SAR

• Syncsort

• Abend-Aid

• Easytrieve

Professional Experience:

Senior Software Developer – DST Systems, Inc. in Kansas City, MO (2003-present)

DST Systems, Inc. provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiency, and provide higher levels of customer service.

Responsibilities include performance of technical lead tasks, general development, and support tasks within the client-services division of the company. Specific skills developed include:

• Management training – Crucial Conversations, Leading Successful Meetings, Crucial Confrontations, Managing Client Expectations, Seven Habits of Highly Effective People, and more

• Advanced knowledge of financial systems, especially retirement accounts and mutual funds processing

• Involvement in all phases of the software development life-cycle including travel for requirement gathering, providing estimates, participating in gathering of scope and requirements, design, construction, testing, and support

• Stringent standards guidelines are always followed

• Code modeled in ProVision along with formal technical specifications

• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio

• Performed gap analysis in order to bring new clients onto the robust system

• Knowledge of .Net framework

Recent Projects:

• Automated Fund Mapping (2010) – 12000-hour project for which all technical lead tasks were performed, including client calls to define scope and requirements, technical design for front-end and batch processes. This project had potential for a large transaction load, and innovative design was required that was new to DST in order to handle a large number of inserts in a limited time frame, which has experienced no issues in load testing. Offshore programmers were used for development, so communication was essential in order to provide a quality product. Twenty programmers have been involved in the development of this process.

• Guaranteed Minimum Death Benefit (2010) – 2000-hour project for which all technical lead tasks were performed. Difficult calculations were necessary to handle client demands to determine participant account values on a particular date by retrieving thousands of transactions and providing the balance on a selected date. Transactions had to be built in the heart of nightly processing and had the potential off having a severe impact on the system. This was an extremely successful project and has experienced no production issues to date. Six programmers were involved in the development of this process.

• Automated Conversion Earnings Allocation (2009) – 3000-hour project for which all technical lead tasks were performed. This project involved difficult calculations necessary to determine distribution of earnings experienced while plan assets were contained in a holding account during the transfer process. Ten programmers were involved in the development of this process.

Education:

Tarleton State University in Stephenville, TX

Bachelor of Business Administration in Computer Information Systems – GPA 3.2 (4.0 in major)

Master of Science in Information Systems – GPA – 4.0

• Member of Epsilon Delta Pi Scholastic Honor Society

• Member of Delta Mu Delta Honor Society

• Charter Member of Omicron Delta Kappa National Leadership Society

• Software development-focused

• Two semesters Visual Basic

• One semester Java

• One semester C# as well as data structures

• Two semesters COBOL

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