OBJECTIVE

To obtain challenging, flexible employment offering career advancement and opportunities to support project needs while contributing as a team player to the organization’s growth and success through effective utilization of my skills, knowledge and professionalism.

SUMMARIZED EXPERIENCE/SKILLS

 Excellent computer literacy, quick learner, ability and strong willingness to learn

 Strong decision making, exceptional organizational and interpersonal skills

 Detail oriented, dedicated individual with strong sense of urgency in customer first attitude

 Self-starter, effective communicator able to function as a team player, develop strong partnership relationships internally/externally while interacting professionally with all levels of customers/employees

 Basic accounting skills, high efficiency in operating/understanding various databases/software programs (includes MS-Office Suite, Adobe, Visio, Outlook, SAP/MAXIMO, Lotus Notes)

PROFESSIONAL EXPERIENCE

10/2008 – 07/ 2009 KBR, LOGCAP III—IRAQ

Administrative Specialist

• Working knowledge of Maximo (STEAM) service order generation, radio dispatch, service order desk duties, SeeSOR database

• Read and interpreted electrical/fire reports, safety rules, operating and maintenance instructions, procedure manuals, SOW, MSOW, SOP, LOGCAP Quality Plan

• Wrote routine reports, presentations and correspondence utilizing Word, Excel, Powerpoint, and performed basic numerical, statistical, and/or financial analysis

• Effective customer-client relationship; familiar with CAR’s CMIP’s, Kaizen methodologies

• Applied common sense understanding and carried out detailed written/oral instructions

08/2004 – 10/2008 Tulsa Community College—Tulsa, OK

Executive Assistant

• Provided executive administrative support to the Associate Vice-President for Academic Affairs

• Composed routine correspondence, prepared various forms, maintained all aspects of Executive’s calendar, meetings, and travel

• Maintained budgetary and payroll expenses and timesheets.

• Coded, filed, tracked billing invoices

• Answered telephone, maintained filing system, and other applicable projects

Tulsa Community College—Tulsa, OK (Continued)

Administrative Assistant

• Provided administrative support to Associate Dean and faculty/adjunct instructors

• Composed routine correspondence, prepared various forms, scheduled appointments, reserved meeting rooms, scheduled travel arrangements, verified expenses, maintained calendars, and prepared payroll timesheets

• Coded, filed, tracked billing invoices, reproduced instructor training materials

• Answered telephones, maintained filing system, and other applicable projects

• Taught computer/technology courses to students at the community college level

12/2002 – 8/2004 MetLife—Tulsa, OK

Website Technical Support Consultant

• Provided inbound call center customer service support of a technical nature to customers requiring password resets

• Assisted customers with web site navigational

11/1999 - 4/2002 PricewaterhouseCoopers—Tulsa, OK

Application Delivery Specialist

• Provided Lotus Notes application development and maintenance support via database design/implementation

• Performed intra-net web page administration/maintenance involving content posting/updates

• Created, edited and proofread HTML files, URL link checking, and created/edited graphics

Business Associate Supply Chain

• Responsible for primary Interface Architecture support requiring on-call work during non-prime hours. Monitored US Chemicals inbound/outbound MVS/SAP batch jobs

• Performed Production Support activities for the Supply Chain/Human Resource process team, and Training Logistic duties for the OI process area

8/1981 - 11/1999 BP-Amoco—Tulsa, OK

Business Associate

• Defined methodology, tools, and approaches in completing OI deliverables consistently across business processes

• Consultant for Organizational Impact and construction deliverables

• Performed SAP security profile creations and training logistics for 600+ employees

BP-Amoco—Tulsa, OK (continued)

Administrative Assistant

• Administratively supported jointly 300+ SAP Implementation project team

• Utilized MS-Access to perform weekly database imports, exports and report compilations

• Ordered supplies, organized/coordinated business meetings internally/externally, coordinated travel arrangements, sorted/distributed mail, maintained copier, facsimile and printers, maintained organization of and reserved conference rooms

• Prepared presentation materials and general correspondence utilizing Excel, Word, and or PowerPoint

Administrative Assistant

• Administratively supported 35 IT Customer Service and Novell Support analysts

• Documented procedures/processes, coordinated/distributed customer communications, maintained distribution lists, purchased/maintained office supplies, established/maintained file systems, acted as scribe at team meetings

• Reserved meeting rooms/made catering arrangements, scheduled travel arrangements/verified expenses, coded/filed/tracked billing invoices, coordinated building/telephone service requests, reproduced materials as applicable

• Maintained database updates of new/existing inventory deployments via NETMAN mainframe program by managing/identifying available surplus equipment/software

Self-Study/Training Rep/Enrollment Coordinator

• Acted as a focal point for clients, and maintained/distributed self-study inventory per request

• Maintained schedule of self-study room, reviewed weekly past-due material returns, and monthly vendor statement

• Determined new courses to add to on-site library by evaluating courseware before purchase

• Arranged special vendor presentations, presented noon-time videos, and participated in training vendor/contracting duties

Senior Word Processing Secretary

• Interacted with clients to satisfy and mutually determine their business objectives

• Provided extensive word processing, and CMS/PROFS (MVS mainframe) help desk support

• Utilized WordPerfect and Lotus to produce text at a quality, quantity, and timely level, in addition to transcribing dictation

EDUCATION

 High School Graduate—May 1979

Charles C. Mason, Tulsa, OK

 Completed 40 college hrs.—Major: Computer Science (Website Administration)

Tulsa Community College, Tulsa, OK

SKILLS

 SAP/MAXIMO 7.0 (STEAM)

 Databases: SeeSOR, CAR, CMIP

 Windows 95/98/2000/XP/Vista

 MS-Office Suite (Word, Excel, PowerPoint, Access), Outlook, Visio, FrontPage

 MS-Outlook

 MS-Visio)

 Adobe Acrobat, Photoshop

 Macromedia Dreamweaver

 Lotus Notes (End-User & Development)—R/4 Certified Lotus Notes Specialist

 NetObjects Fusion

 HTML

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