Professional, Career Minded, Self-Starter

Objective:

To obtain a responsible and challenging position in the business industry where my education and work experience can and will be utilized.

Skills:

Familiar with and have knowledge of various computer systems, such as (but not limited to), Word, Excel, Outlook, Branchteller and some PowerPoint. Experienced phone operator, can operator multiple phone lines, including a switchboard. Also familiar with, office equipment and machines; fax, copy, etc. I have excellent communication, interpersonal skills and work well under pressure.

Experience:

Gleason Personnel, Inc. (Verizon wireless) Orangeburg, NY 10/07 - Present

Sales Greeter:

- Answer incoming calls for present and potential customers

- Direct customers to correct dept and/or extension

- Make sales reps aware of who is being transferred and why

- All aspects of office duties such as; copying, faxing, etc…

- Train new employees

KeyBank White Plains, NY 11/05- 01/07

Customer Relations Representative:

- To aid clients with credits and debits to customer accounts

- Help potential clients get the best understanding of our products and services

- Handle large amounts of cash on a regular basis

- Maintaining a weekly and monthly sales quota

- Data Entry and Customer Service

- Crossed trained new employees to the system

- Paid company bills as well as ordered supplies

- Multi-tasking, with preparing, and updating logs, files and client folders

- Present customer/potential customers with all products and services

- Taking care of all aspects of office duties such as (but not limited to); filing, faxing,

and, heavy phone volume (in/out), etc...

Community Choice Health Plan Yonkers, NY 03/05 – 08/05

Health Plan Administrator:

- Provide extensive product information to potential customers

- Sign up customers for the health plan they are qualified for

- Maintain weekly goals

- Customer Service on an everyday basis

- Answer questions and help quiet concerns regarding health plan

Crystal Blue Cleaning Service, Inc. Yonkers, NY 10/03 - 02/05

Marketing/Sales Coordinator:

- Contact potential customers, schedule meetings for C.E.O in order to achieve

cleaning contracts

- Placed company on all Municipality bid lists, in order to bid for cleaning contracts

- Acquired all specifications for building in square footage for proper pricing

- Made all marketing tools such as; brochure, mailings, postcards etc, for market

mailings and/or expo shows

- Coordinated marketing meetings w/C.E.O and managers, in order to better market

the ideas for the company

- Helped in the planning of all things that have to do with marketing strategies

- Instrumental in helping to receive 15 accounts, with multiple sites attached (total of 20

+ sites)

- Data Entry, Customer Service

- Word Processing and all aspects of general office duties

Carolina Coach Mt. Vernon, NY 01/02 - 07/02

Ambulette Driver:

- Making sure passengers have safe journey to/from locations

- Assisting passengers with disabilities

- Knowledge of Westchester County

- Customer service

- Fill out all manifests/paperwork, collect fees

CVS Pharmacy Yonkers, NY 06/01 - 05/02

Front-End Coordinator:

- Supervisor of cashiers and floor personnel

- Scheduled breaks

- Handled large amounts of money

- Customers Service

American Ambulette Yonkers, NY 08/99 - 01/01

Ambulette Driver:

- Assisting mentally/physically disabled passengers on/off vehicle

- Knowledge of all five boroughs

- Fill out manifests/paperwork, collect fees

- Customer Service (face-to-face)

Classic Westchester (temp. agency) White Plains, NY 07/95 - 01/98

Preferred Customer Associate:

- Data Entry

- Knowledge of all products and services

- Customer Service to 50+ clients

- Handle customer complaints, track orders, and put through claims

- Perform all aspects of general office duties

Cablevision Yonkers, NY 10/90 - 03/97

Outside Sales Representative:

- Extensive knowledge of cable packaging

- Customer Service (face-to-face)

- Explain in detail the value of the product

- Handle large sums of cash

- Meet monthly goals

- Filled out extensive paper work and direct customer contact

- Data entry (coded/uncoded)

- Word Processing (typewriter & computer)

Education:

Mercy College White Plains, NY 01/06 - present Organizational Management/Psychology (studying)

Double major/double degree

Yonkers High School Yonkers, NY 09/80 - 06/84

- Business/Computer Training

Commercial Driver Training, Inc., Mt. Vernon, NY 04/99 - 05/99

- Tractor Trailer (9, 7 and 5 speeds) and completed CDL class A

References furnished upon request

Contact this candidate