Customer Service Quality Assurance
Resume:
Raeona Amanada Alandzes
***************@***.******.***
Education:
Bachelors Degree in Business
Concentration in Human Resource Management
Baker University
*** *** ** ******* City, KS 66006
785-***-**** 2010-2012
GPA 3.9
Associates Degree in Information Technology 2006-2008
University of Phoenix
4635 East Elwood Street Phoenix, AZ 85040
GPA 3.76
EXPERIENCE:
January 2011– April 2012 Judson ISD 8012 Shin Oak Dr. Live Oak, Texas 78233 210-***-**** Worked 40 hours per week
Kitchen Manager Responsibilities include a variety of duties associated with Food and Beverage management.
Supervised the operation of a high school kitchen. This included supervising 3 full-time and part-time employees. Supervised the instruction and training in sanitation and safety, effective customer service techniques, the care of equipment, portion control, food serving-inventory management, and proper record keeping of production records. Trained employees to follow the Judson ISD Nutrition Department, Health District, and USDA nutritional guidelines, rules and regulations pertaining to efficient and sanitary food preparation and service. Responsible for staffing levels, food cost and revenue the ordering and inventory of all kitchen and food items, as well as daily communication and reporting with supervisor and staff on various issues or concerns.
July 2003- June 2010 County School District, 2832 East Flamingo Road, Room 108, Las Vegas,
NV 89121 702-***-**** Worked 40 hours per week
Kitchen Manager II Responsibilities include a variety of duties associated with Food
and Beverage management.
Responsible and supervised the preparation of approved menus and recipes, and the serving of meals and a la carte items serving over 1,300 students daily. Provided instruction and in-service training to seven or more employees and 60 student helpers while teaching them various task such as the proper care of equipment, portion control, serving of food, checking of supplies, sanitation and safety and cash register skills. Followed Clark County School District Food Service Department, Clark County Health District, and USDA nutrition guidelines, rules and/or regulations pertaining to efficient and sanitary food preparation and service. Maintained and recorded appropriate inventory levels of food and supplies as directed. Compiled daily and monthly production records. Performed weekly, monthly and yearly evaluations of assigned staff and student helpers. Responsible for operating kitchen in a financially sound manner. Conformed to safety standards as prescribed. Responsible for collecting and depositing incoming revenues.
Computer Tech Assistant
Created and organized the computer inventory for 100 or more schools. Responsible for ordering and procurement of office supplies, computer hardware, and or office furniture needed for various schools throughout the district Organization of school files new and past work orders. Performed clerical duties such as data entry using MS office, faxing, typing, answering and creating emails. Performing physical duties, lifting computer equipment of 50 lbs or more, kneeling, under desk install or uninstall computer equipment.
July 1992- March 1999 Circus Casino/ Silver City 2880 Las Vegas NV 89109 702-***-****
Worked 40 hours per week
General Worker Responsibilities include a variety of duties associated with
Performed various duties such as cash handling, deposits of daily sales, ordering, inventory, operation, and daily production. Assisted in shipping and receiving reporting any waste or needed items. Performed daily, weekly, and monthly inventory. Prepared various food items. Followed intense health department regulations. Retained a positive relationship with co workers and supervisor.
ADDITIONAL INFORMATION:
I have learned various leadership qualities through my education and past work expeirences. I have the abilitiy to lead students with various backgrounds, personalities, and learning styles. I have effective communication skills having the ability to train students and employees on variuos kitchen procedures. I have the ability to influence others with possitive influence.
I am organized, reliable, and flexible I have strong office and work ethic. I am a dependable team player with experience in providing effective and comprehensive support to the organization. I am a quick learner and easily comprehend new tasks. I possess practical experience and solid understanding of a diverse range of business management applications to include team building and quality assurance. I am an innovative leader and motivator, possessing solid convictions, morals and business ethics.
Recognition:
Support Staff of the Year Mack Middle School CCSD
Employee of the month Judson ISD
Employee of the month for Silver City Casino
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