Customer Service Data Entry

Robyn Neal

**** ********** ****

Home: 404-***-**** Cell: 770-***-****

Email: **********@*****.***

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DATA ENTRY PROFESSIONAL

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Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poise in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively.

Core business competencies include:

- Customer Service - SAP - Independent Worker

- Highly Motivated - Maintain Confidentiality - Detailed Oriented

- Data Entry - Office Administration - Self-Started

- Computer Proficient - Team Player - Good Problem Solving

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PROFESSIONAL EXPERIENCE

FIELD SUPPORT REPRESENTATIVE 2008 -2/2010

• Process World’s Finest Chocolate, Hershey, cookie dough, and gift products via phone, email, regular mail, and fax from sales reps.

• Enter WF orders into AS400 or Order Express system.

• Handle 30-50 calls per hour. Submit customer’s credit card payments/authorization request via Paymentech (online tool).

• Research fundraising orders, shipments, and handle customer billing inquires, refund request, and customer callbacks.

• Assist in special calling projects and cross train to serve relief throughout different department.

DATA ENTRY PROCESSOR 2008 – 6/2008

• Responsible for verifying that the policies contain acceptable coverage and disburse premium payments from the escrow account if required.

• Make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain needed (missing) information.

• Perform maintenance as necessary for policy changes, letters, notice etc.

• Ensure all items are processed in a timely manner to meet or exceed established standards.

CLAIMS/CLERICAL CLERK 2005-11/2007

• Sets up and enters new claims into claims management system.

• Inputs and reviews notes/diaries in claims management system as instructed.

• Process customer insurance payments. Processes mail; handles filing, faxing and photocopying.

• Answers and initiates telephone calls, and may provide customer service as required.

• Other activities assigned including the preparation and distribution of computer reports. Reviews, prepares, creates, and/or sends letters, reports, and forms.

DATA ENTRY SPECIALIST 2005-8/2005

• Administered accounts receivable and accounts payable. Assisted with preparation and coordination of the audit process.

• Responsible for sending out free credit reports per customer request.

• Review customer disputes regarding items on their credit reports. Transcribe, scan, and code all incoming mail.

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EDUCATION & PROFESSIONAL DEVELOPMENT

Southwest Dekalb High School, GA

Academic Diploma –General Studies - 2000

SKILLS

Computer proficient in SAP, MS Office, Internet Explorer, Netscape Navigator, Oracle, OCAS, Lotus Notes, AS400 Systems, 10-key, 12,000 keystrokes, data entry, typing 65wpm, customer service

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