manager
Resume:
Theresa Folk
Baltimore, Maryland 21234
******@*******.***
Objective
Obtaining a position with an organization with a vision for growth and to be instrumental in that growth.
Work Experience
Store Manager
2/2006 – 10/2010 Mother Works, White Marsh, Maryland
Maintain excellent Customer service
Responsible for meeting and / or exceeding sales, UPT’s, ADS and Shrink goals
Overseeing 3 Lease Motherhood departments inside of Sears, Macy’s and BRU Stores.
Conducting visits and audits to ensure standards are consistently met in lease stores.
Developing and maintaining a dedicated team.
Provide effective guidance and direction to store personnel in the areas of Customer service, Merchandising, Human Resources, Associate Development, Loss Prevention, Safety and Expense Control so that the store may operate in an efficient and profitable manner. Creating a fun atmosphere in which to learn. Rewarding or Counseling where needed.
Associate Manager
7/2003 - 11/2005 Talbot’s, Baltimore, Maryland
Maintaining excellent customer service in an outlet environment by giving personalized service.
Enhancing visual presentation daily in order to maximize sales and ensure customer’s needs are met.
Identify and control strategies to most effectively liquidate inventory before additional markdowns are needed.
Maximizing profits by controlling expenses.
Consistently Obtaining goals by creatively challenging the whole team to have fun doing so
Train and develop team to ensure all policies and procedures are adhered to. Rewarding or counseling when needed.
Store manager
6/1998 - 5/2003 Kid’s R us, Hyattsville and Laurel Maryland, Maryland
Effectively managed the total operation of a 21,000sq ft. Kids R Us store with sales of 3 million.
Areas of responsibility include visual merchandising, customer service, loss prevention, preparing and taking of inventory, human resource issues, benefit awareness, performance appraisals, identifying and filling staff needs using the appropriate tools, orienting and developing training and cross training, building morale, fostering cooperation and teamwork.
Provided effective guidance and direction to store personnel in the areas of Customer, Merchandising, Human Resources, Associate Development, Loss Prevention, Safety and Expense Control so that the store may operate in an efficient and profitable manner
Assisted with opening new location Kids R Us/Toys R Us combo stores
Education
Disney Institute, Baltimore, MD
Professional
Towson High School, Towson, MD
High School or equivalent
Skills
Management
Customer Service
Human Resources
Team Development
Inventory Control
Visual Merchandising
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