Customer Service Sales
Resume:
PRISCILLA M. WHEELER
SOUTH MIAMI, FL 33143
************@*****.***
Summary:
** ***** ** ************** *********, marketing, and event coordinating support professional with Mortgage Processing background, offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Work Experience: 11/2012 – 05/2012 The Opium Group Miami Beach, FL
VIP Host / Assistant Manager – Reservations
• Manage a team of 6 – 10 hostesses and handle all hiring, training, scheduling, and terminations.
• Maintain weekly communication with 50 – 60 promoters, hotel concierges and entertainment companies for daily table reservations.
• Reconcile nightly commission reports for all promoters, concierge, servers, employees and entertainment companies to corporate office.
• Weekly reporting of employee promotions to Human Resources to ensure required hours are fulfilled for payroll and upper management reports.
• Manually input 30 – 100 table reservations nightly to meet required deadlines and ensure accuracy of seating arrangements based on table minimum sales.
08/2011 – 12/2011 AvMed Medicare Miami, FL
Marketing Coordinator
• Assisting Marketing Department in coordinating various integrated communication and marketing activities.
• Coordinating in production of a wide range of marketing communications.
• Developing and maintaining sales proposals and collateral, desktop publishing, rate cards, newsletters, brochures.
• Executing a wide variety of details that involve direct mail, email broadcast campaigns, outbound calls, events, public relations, customer communications, promotions, and strategize other marketing plans.
• Implemented project management systems for documenting and tracking attendance, sales referrals, and overall sales for all activities.
• Attending Member Appreciation Events and company sponsored promotions. Provide assistance in set up of all events, and customer service to members.
• Executing and analyzing results of advertisement, marketing campaigns and events by analyzing members responses to surveys.
01/2007 – 03/2010 MetLife Insurance Co. Miami, FL
Executive Assistant to Managing Partner
• Performed all confidential administrative duties to Managing Partner; performance warnings, terminations, memos, employment background checks, contracts and personal documentation such as passport renewal, birth certificates, insurance claims and renewal
• Coordinated with spouse personal / business calendar to ensure accuracy. Articulated and managed agency weekly training calendar for 30-45 in-house agents with outside vendors.
• Budgeted and scheduled all travel arrangements for the Managing Partner. Scheduled 10-15 weekly meetings with additional staff and upper management, and provided meeting minutes in a timely manner. Generated weekly reports for MP, upper management and monthly announcements to agency.
• Created PowerPoint presentations for agency meetings/events in coordination with the Marketing Department.
• Assisted Management with agency recruiting of Financial Advisors through employment search engines. Scheduled interviews, created marketing insurance packages based on candidates financial background.
• Relieved and performed all Receptionist duties; answer phones, mail sorting within MetLife’s compliance guidelines, pay roll distribution, faxing, and filling.
Volunteer Experience: 05/2005 – 11/2009 Better Families Through Tae Kwon Do Coral Gables, FL
Assistant Martial Arts Instructor
• 2005 Assistant Instructor Certification through BBSOA, Black Belt Schools of America and United Professionals.
• Administrative office duties, fax, file, answer multi line phone.
• Performed first-time private martial arts lessons for new students.
• Traveled to Instructor College to learn marketing, teaching techniques and strategies to all age groups.
Education:
Miami- Dade College Miami, FL
Candidate for Graduation 2013 - AA Liberal Arts - 3.4 GPA
Certifications and
Special Skills: CPR /AED Certification through American Heart Association
Certified First Responder – Miami Dade College 2011
Black Belt in Martial Arts
Computer Skills: Office 2007 & 2010
o Excel
o Word
o Access
o Power Point
o Apple - Filemaker Pro
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