Customer Service Expert

Eric A. Dixon

**********@*****.***

**** ********* ***** *** ***

Crest Hill, Illinois 60403

Phone: 1-779-***-****

Career Goal

Seeking an opportunity to apply my financial knowledge and customer service experience to maximize quarterly and annual profit, reduce expenses, and increase operating efficiencies of an innovative organization.

EDUCATION

Bachelor of Science, Finance December 2007

University of Illinois Champaign-Urbana

College of Business

EMPLOYMENT HISTORY

Provider Service Representative October 2008 - Present

Automated Health Systems, Schaumburg, IL

• Managed network of over 300 providers

• Enrolled an additional 20 doctors into Illinois health connect program in 5 months

• Educated providers on primary care case management program

• Presented new information to p.c.c.m contacts

• Handled problems and complaints from provider network

• Entered data from provider network into provider health track system

• Educated and helped providers with Medical Electronic Database interchange system

Manager May 2006 – Aug 2008

D.P. Dough, Champaign, IL

• Supervised delivery and food preparation personnel

• Created and manage staff schedules

• Responsible for daily customer relationship management

• Verified and documented daily sales totals for book entry

• Emphasized to owners importance of prep work detail to help speed of operations

Driver Jan 2008 – May 2008

Silver Mine Subs, Champaign, IL

• Prioritized delivery locations and developed strategy skills to avoid obstacles

• Utilized time management to get orders out as quickly as possible

Waiter April 2006 – Aug 2006

Famous Daves, Champaign, IL

• Greeted and quickly formed relationships with customers thus developing relationship skills

• Performed task such as closing financial transactions, and offering quick customer assistance in fast paced environment

Management Trainee Jun 2004 – Jan 2005

Wise-Way Supermarket, Indiana

• Acquired skills in: Inventory Management; Product Marketing; Daily Sales Reporting; Staff Scheduling; and Shipment Coordination

• Responsible to provide summary of store operations to corporate office

• Developed data entry skills while inputting store data to corporate network

• Performed the following job functions: Cashier; Stock clerk; and Product staging

Technical Skills and Attributes

Proficient in Microsoft-Office Package, Telecommunication, Quick Learner, Team Player

Professional Memberships

Smart Money (formally Illinois Future Millionaires)

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