Customer Service Representative
Resume:
Sherita Gray
Memphis, TN *****
*************@*****.***
Objective
To ensure employment in a qualified establishment where my skilled services, dedication, and expertise will be recognized through challenges thus allowing opportunities for advancement
Education
University of Memphis, Memphis, TN
Bachelor of Business Administration in Business Management August 2011
Work Experience
The New York Suit Exchange, Memphis, TN, Summer 2007- Present
Customer Service Representative
• Controlled all front desk activities which included monetary transactions and directing incoming phones calls appropriately
• Analyzed the needs and wants of the customers, then provided appropriate solutions
• Encouraged and maintained a family friendly environment for the customers
Saint Francis Hospital, Memphis, TN, Summer 2005, December 2005-January 2006
Receptionist
• Controlled all administrative duties which included word processing, maintaining patient charts and addressing patient questions or concerns about scheduling visits
• Assisted patients upon arrival and provided instructions for completing the visit related documentations
• Maintained documentation within patient files in accordance with regulatory agencies
• Posted insurance payments to patient accounts using the Medisoft system
Skills
• Microsoft Word, Excel, Access, PowerPoint
• Medisoft appointments tracking software
• POS software
• Data entry
• 10-key
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