Bookkeeping, customer service and office administration

Barbara S. Bradley

***** ***** ***** ****

Alpharetta, GA 30022

404-***-**** cell

*******@*********.***

MISSION STATEMENT

To combine marketing, operations, health care and customer service skills for management position.

QUALIFICATIONS SUMMARY

15+ years of experience in all aspects of bookkeeping, customer service and office administration

• 7 years Accounts Payable – input vendor information and bills/invoices, and cut checks

• 7 years Accounts Receivable – input customer information and posted payments to the General Ledger credit card transactions

• Handled all customer service inquiries from vendors and customers as required.

• Balanced bank reconciliations

• Assisted with financial statements

• Processed employee Payroll

• Setting up G/L and Chart of Accounts

• Maintained appointment calendar

• Accustomed to updating database information

• Received inventory

• Assisted with overflow work from administrative and executive assistants

• Special projects as assigned

COMPUTER SKILLS

MSWord, Excel, Outlook and other general desktop applications

Accounting software proficiency in QuickBooks Versions 2005 and 2007 as well as Contractor’s Edition 2008

WORK EXPERIENCE

2004 to present

Various temporary assignments

1996 to 2004

Independent Contract Massage Therapist

Prior to 1993

Customer Service Manager 1993 to 1996

Rich’s Furniture Showroom, Atlanta, Georgia

• Processed and resolved billing disputes

• Supervised 48 sales associates

• Handled customer complaints

• Coordinated special order tracking and processing

• Organized problem deliveries

• Fielded all management calls

• Developed procedures to implement better coordination between store, warehouse and vendors

• Trained CSRs on new and existing policies

• Worked closely and cooperatively with the Vice President

• Recommended corrective action for customer complaints

Executive Assistant for Director of Security May 1992 to May 1993

Rich’s/Federated Department Stores, Atlanta, Georgia

• Coordinated security management reporting for 24 stores

• Processed work for Director, Assistant Director and 2 Regional Managers of Security

• All store correspondence, equipment expenses, and travel expense reports

• Reviewed expense and payroll reports for store overages and assisted in company-wide budget preparations for security

• Coordinated all requests for office equipment and supplies

• Organized all offsite meetings and award presentations

EDUCATION

Mercer University, Atlanta Georgia

Bachelor of Business Administration in Marketing & Management

Graduated June 1989 – Worked to pay college expenses

Atlanta School of Massage, Atlanta, Georgia

Graduated 1995

Concentrated studies in the application of Therapeutic Massage and Clinical Sports Therapy

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