Customer Service Sales

TRACY J ABATE

***A William Street

Middlesex, NJ 08846

732-***-**** HM

732-***-**** Cell

********@*********.***

Objective To obtain a position in a team oriented environment to utilize my outstanding customer service, administrative and organizational skills

Work

Experience September 2010 – September 2012 Hoffman Equipment Piscataway, NJ

Executive Assistant

• Responsible for all Administrative duties for the President, CFO, Senior V.P of

• International Marketing, Senior. V.P. of Sales and Credit Manager

• Creating documents and reports in Microsoft word and Excel

• Maintain legal and confidential files

• Handle meeting calendar and travel arrangements for all employees in five branches as well as plan breakfast and luncheon meetings

• Responsible for ordering office, cleaning and snack supplies for all branches

• Ensure that all phone calls coming into the main numbers of all five branches are routed to the proper individual and departments.

4/01/2007 to 3/2010 New Jersey One Call Piscataway, NJ

Customer Call Center Representative

• Call intake for utility companies, contractors, landscapers, road repair crews and homeowners

• Responsible for intake of detail information involving specific mark outs utilizing a unique mapping system

• Ensured utility lines are properly marked-out before commencement of work

10/1996 to 2/2007 Sierra Suites Hotel/Sheraton Four Points Hotel Branchburg, NJ / Piscataway NJ

Guest Service Agent

• Responsible for interacting with guests during the check-in and check-out process

• Providing guests with directions and suggestions along with reservations for restaurants

• Responsible for assisting sales department with Hotel Tours and booking group and individual reservations

• Responsible for promoting and purchasing items for Hotel Guest Store

• Liaison to the management with regard to employee issues

• Responsible for preparing reports and presentations using Microsoft programs

• 6/1986 to 10/1996 Goldman Sachs & Company New York, NY

Administrative/Sales Assistant

• Provided comprehensive trading support to corporate clients and served as a liaison with in-house and client operations. Managed several business calendars, travel arrangements, meetings, planned luncheons and dinners

• Maintained confidential files for a diverse and unique team of senior managers and partners

Education

• Port Richmond High School – Staten Island, NY – Merit Diploma

• Attended Pace University for Business Courses

• Attended College of Staten Island for Administrative Advancement Courses

Proficient in Microsoft Word, Excel and Outlook

References Available Upon Request

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