*** ** **** ***. *** # ***

Miami, Fl *****

Phone: 786 - 470- 4477 E-mail: s7c1eh@r.postjobfree.com

WILMA CERVANTES

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Objective My objective is to continue to advance my career within the media industry into a position where I can use my organizational skills to advance the growth of the company and my personal career.

Organizational Skills

I am a multi-tasked person who is able to solve problems under tight deadlines, a team player, flexible and customer service oriented with a professional demeanor and excellent communication and organizational skills.

Professional

Experience

Jun ’08-Present British Broadcasting Corporation (BBC) - Executive Assistant to SVP Latin America

Assist in the planning and execution of BBC channels launches providing crucial scheduling of client appointments, travel arrangements and human resource planning.

Assist in the growth of the growing channel providing training of company systems and processes to existing and new employees.

Provide professional attention to all clients, suppliers and business partners.

Jan ’06 – Jun ‘08 Scan Source – Customer Service Manager

Lead and helped develop the corporations customer service division strategy serving the Latin American markets.

Developed plans, conducted audits on customer complaints. Supported sales representatives with opening new accounts and international pro-forma documentation.

Managed daily financial transactions such as wire transfers, bank deposits and accounts receivables statements.

Nov’02-Sep ‘05 Hewlett Packard – Executive Assistant to General Manager for PR, Central America and the Caribbean

Provided administrative support to GM and his direct reports. Scheduled appointments and performed other duties related to maintaining to the GM’s and department staff calendars.

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Scheduled meetings, including travel and lodging arrangements.

Provided marketing events coordination and support during company related.

Managed correspondence and paper work maintaining

confidentiality of sensitive information.

Processed invoice approvals, prepared expense reports and purchase orders.

May ’01- Nov ’02 Hewlett Packard – Customer Service Manager

Helped in development and implementation of the corporations Latin America customer service initiatives.

Designed a follow-up system that helped reduce lead-time of customer complaints and improve customer relationships.

Education:

University Gardens High School - (Marketing & Distribution) 1981-1982

Washington Irving Vocational HS- (Secretarial Course) 1982-1983

Languages: Fully Bi-lingual (English & Spanish)

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