Professional Resume
Resume:
Ginny R McMeekin
Objective To obtain the position of Postal Worker where I can utilize my strong social skills, business experience, and computer abilities.
October 2006- Present
Technical Support Specialist, Centennial Communications
Completion of Trouble tickets, & assigning tasks to the Switch & Field
Knowledgeable with switches, billing system, & other interfaces
Phone-based customer and field support
Communication of network updates, system outages, & improvements to the field.
October 2 2006 - October 23 2006
Collections Rep, Centennial Communications
Making payment arrangements
Collecting money on delinquent accounts
Phone-based customer relations
January 2004 - September 2006
Fraud Investigator, Centennial Communications
Contacted customers to validate calling patterns
Reduced cloning and subscription fraud
Phone-based customer relations
September 2002 - December 2003
Customer Service & Inventory Associate, Centennial Communications
Researched customer questions and concerns.
Weekly reconciliations of Inventory.
Saving possible deactivations.
March 2002- September 2002
Retention Specialist, Centennial Communications
Saving accounts from possible deactivation
Phone-based customer assistance
Process cancellation requests.
Various administrative duties
January 2002-March 2002
Research Associate, Centennial Communications
Maintained customer accounts
Handled and resolved billing issues
Other duties as requested by Management
October 2001-December 2001
Sales & Service Rep, Alltel Communications
Determine appropriate service plans, based upon customer needs
Employed at a fast-paced retail environment.
Took billing payments and resolved billing issues.
July 1999 - September 2001
Fraud Investigator, Centennial Communications
Contacted customers to validate calling patterns
Reduced cloning and subscription fraud
Phone-based customer relations
Education Homestead High School - Graduated 1999
References Available upon Request
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