Sales Customer Service

Erika Galeano

*** ****** **, *****, ** *****

Telephone: 864-***-**** / E-Mail: *****.*******.***@*****.***

Objective: To obtain a position in sales, education and/or training within the beauty industry

Profile:

•Background encompasses professional beauty & cosmetic industry experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a willingness to analyze and learn new information quickly to serve customers and accounts more effectively; consistent record of being promoted to higher positions based on job performance.

•Strengths: Positive attitude - brings enthusiasm to daily tasks; excellent communication skills (able to develop positive relationships with individuals of all ages and backgrounds); self-motivated; achievement-oriented; works well independently or in a team environment; skilled at multi-tasking; highly responsible; dependable.

● Increasing Sales/Profits ● Effectively Managing Accounts

● Business Operations Management ● Customer Problem Solving

● Word, Excel, PowerPoint & Lotus Notes ● Hiring, Training & Supervision

● Providing Excellent Customer Service ● Bilingual Language Skills (Spanish/English)

Professional Experience:

Certified Make-Up Artist/Product Specialist, MAC Cosmetics 2010 to Present

•Provide make up artistry and excellent skincare consultations to a variety of clientele

•Excite and inform Mac retail employees about new product initiative, while helping them to discover new ways of communicating about the products to customers

•Demonstrate comprehensive product knowledge, while consistently exceeding sales goals by an average of 10% on a monthly basis

•Promoted to Product Specialist within 8 months

OPI Certified Educator, OPI Products, Inc 2006 to Present

•Increase sales with a focus on bi- monthly promotional calendar for OPI Products and their Distributors in the field

•To grow awareness with Salon Professionals with OPI Education & Higher Learning Programs.

•Offer new product suggestions to class and show attendees and customers to further support OPI Distributors

OPI School Account Consultant, OPI Products, Inc 2006-2012

•Sell OPI Products through the School Division with double digit growth

•New territory expansion after increasing existing Market share by 25%

•Increased and developed existing accounts and created 8 new accounts within a one year period

•Member of the 100,000 OPI Sales club 2009, 2010, 2011

Education:

Certificate in Make-Up Artistry (2010), Charles Gregory Make-Up Academy, Atlanta, GA

Certificate in Business-Major in Nail Technology (2006), Greenville Technical College, Greenville, SC

Cosmetology Training/License (2006), Greenville Technical College, Greenville, SC

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