Customer Service Representative

BARBARA J DICKMANN

*** ***** ****** – Apt * - Green Bay, WI 54311

s70v28@r.postjobfree.com - cell: 920-***-****

CAREER OBJECTIVE

To utilize and apply my twenty plus years of professional experience and skills in managing client relationships and business development to meet and exceed company and personal goals.

PROFESSIONAL EXPERIENCE

SimplexGrinnell, National Accounts Coordinator & Dispatcher (2007 – present)

Responsible for quoting, scheduling and billing of all National accounts. Establish and Manage client relationships. Manage staff of 8, balance workloads and ensure timely delivery of services to clients.

Humana, Customer Service Coordinator (2006 – 2007)

Responsible for troubleshooting insurance claims. Responsible to administer insurance policy guidelines. Managed call levels/uptime. Data entry; small team lead. Received certificate for employee of the month (multiple times)

CellCom (2000 - 2006)

Customer Service Representative (2006) - Managed inbound and outbound calls, went over rate plans and bills with customers, up sell

Collections Analyst (2005-2006) - Outbound calls to collect, wrote letters, resolve issues

Claims Specialist (2004-2005) – Discuss/Negotiate with clients to work out disputes and agree on resolutions, responsible for shutting down accounts, tracking of claims

Roaming Specialist (2002 – 2004) – troubleshooting for technical problems, Investigate fraud charges

Billing Specialist (2000 – 2002) – Analyze reports to determine revenue

Employee of the month, month after month

Handicare, Office Manager (1993-2000)

Assistant to CEO

Managed office - Responsible for scheduling, dispatching of drivers, payroll, interviewed and

hiring

CORE COMPENTANCIES

• Communication Skills

• Leadership Skills • Trouble Shooting

• Multi-tasking • Process Implementing

• Positive Attitude

EDUCATION

High School Diploma – Lutheran High – Sheboygan WI

On Going Training and Certificates

CERTIFICATIONS

Career & Life Coach

Computer Skills

Microsoft Word, Excel, Report to Web

References Upon Request

Contact this candidate