Sr IT Manager
Resume:
TERRY JON VOKOUN
651-***-**** Woodbury, MN 55125 ********@*****.***
SUMMARY
Computer operations support specialist with experience supporting IS in production and testing environments. Proven initiative to ensure online systems availability. Known for being focused, cooperative with a strong sense of teamwork. Successful working independently ensuring timely reporting for internal customers.
PROFESSIONAL EXPERIENCE
NORTHLAND INSURANCE COMPANY (Subsidiary of Travelers), St. Paul, MN 1992 – April 2010
Data Center Specialist - Computer Operator
Responsible for third shift operations; operating and monitoring two systems, IBM I Series and IBM AIX System. Monitor operations, ensure accuracy and print reports for end users.
Enforce profile password security, protecting information by monitoring users’ access.
Developed a process for tracking production used by auditors to maximize system capacity and availability.
Trained operators on MVS and DOS operating systems empowering them to make decisions independently.
Possess knowledge of all three shifts minimizing any downtime.
Assisted tech support with implementing both hardware and software providing faster output.
ASSOCIATED BUREAUS, INC, West St. Paul, MN 1991 – 1992
Computer Operator
Responsible for completing the nightly schedule, bringing up online systems, and processing system requirements. Performed initial program load (IPL).
Verified job restart procedure and contacted programmers, resolving any inaccuracies.
ADDITIONAL RELEVANT EXPERIENCE
Master Console Operator, I.C, System, Vadnais Heights, MN
Computer Operator, Hunt Oil Co., Dallas, TX
EDUCATION
Associate Computer Science, Chippewa Valley Technical College, Eau Claire, WI
PROFESSIONAL DEVELOPMENT/TRAINING
OS/MVS, DOS, IBM Operating systems
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