Manager Sales

Luis G. MATOS

***** ** ***** *** *****, Florida *3186 telephone: 407-***-**** email: ********@*******.***

PROFESSIONAL PROFILE

Dynamic professional with more than 15 years of progressive accomplishments in food and beverage management,

with focus on restaurants, hotels and banquet facilities. Motivated self-starter, exhibiting high ethics, hard work,

dedication, competence and confidence, underscored by a personal commitment to outstanding professional performance.

Innovative, industrious achiever, with a highly creative and open mind. Proven team leader, possessing analytical acumen, perception, judgment and energy. Diplomatic team builder, demonstrating effective communication skills with diverse groups. Enthusiastic promoter who is eager to learn, meet new challenges and assimilate new concepts and ideas quickly.

PROFESSIONAL BACKGROUND

Plan, organize and direct the overall food and beverage management activities for various companies which include: evaluating customer/operational needs; providing services and solutions; and monitoring service to ensure compliance with regulatory standards and corporate goals and objectives.

EDUCATION

BS in Hospitality Management, Florida International University, North Miami, Florida

Continuing Education: Leadership, Time Management, Inclusive Communication, Consultative Sales Service, Productivity, Conflict Resolution & Other Management Courses

EXPERIENCE

Starbucks Coffee Company Assistant Retail Manager January 2011 – Present Miami, Florida Annual Revenue: $4.0MM+.

Starbucks Retail Store

Staff: 30

Manage: Marketing, Audits, Work Scheduling, Customer Service, Sales Incentives, Training & Staff Development

Special Projects: Inventory Management, Sales Growth Projections & Product Quality

Hilton Corporation Restaurant Manager May 2009 – October 2010

Seattle, WA Annual Revenue: $30.0MM+.

Double Tree Hotel Seattle Airport

Staff: 150

Financially responsible for 5 F& B

outlets in an 850 room hotel. Assisted in developing

and training of staff for 2 F & B menu rollouts. Created a pool menu.

Special Projects:

Direct Purchasing Model & Recycling Program

Augusta Riverfront, LLC Food & Beverage Manager June 2008 – May 2009

Columbia, SC Annual Revenue: $4.5MM+.

Radisson Hotel

Staff: 30

Manage: Restaurant, Lounge, Cafe and

Room Service, Training Programs,

Guest Service Metrics & Sales Promotions

Special Project: Capture the Residential Market

Walt Disney World Catering Guest Service Manager Feb 2004 – June 2008

Orlando, FL Annual Revenue: $30.0MM+.

Coronado Springs Resort

Staff: 200

Manage: Planned Group Menus, Room Assignments,

Dietary Restriction Menu Planning,

Quality Standard Enhancement, Succession Planning,

Guest Service Metrics, Sales Incentives & Compliance Issues

Special Project: Increase Corporate Accounts

Catering Guest Service Manager

Annual Revenue: $8.0MM+.

Grand Floridian Resort & Spa Convention Center

Staff: 100

Special Project: On-site Restaurant Liaison

Restaurant Guest Service Manager

Annual Revenue: $7.5MM+. Restaurant Unit: Liberty Tree Tavern Staff: 100

Special Project: Safety Committee Representative, College Program Liaison & Emergency Response Representative

Smokey Bones BBQ & Sports Bar Restaurant Manager July 2001 – Nov. 2003

Orlando, FL Annual Revenue: $4.16MM+. Staff: 80

Manage: Inventory Control, Product Development,

Sales Promotions, Marketing, Problem Solving,

Reports, Audits, Vendor Relations,

Work Scheduling, Guest Relations, Customer

Service, Compliance Issues,

Training, Supervision, Staff Development &

Performance Evaluations

Special Project: Lead Management in Training Program

Walt Disney World Restaurant Guest Service Manager May 1998 – July 2001

Orlando, FL Annual Revenue: $37 MM+. Restaurant Units: Trail’s End, Crockett’s

Tavern, Concourse Steakhouse, Chef

Mickey’s, Outer Rim Lounge Staff: 100 - 250

Manage: Inventory Control, Product

Development, Marketing, Audits, Vendor Relations,

Work Scheduling, Guest Relations, Customer

Service, Sales Incentives & Compliance Issues

Special Project: Boardwalk Conference Center

(Special Events Supervision-6 Months)

LUIS G. MATOS

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