Anna C. Crowder ***** Oakstead San Antonio, Texas 78231 Tel: 210-***-****

Email: s6ktwd@r.postjobfree.com

CAREER SUMMARY

An experienced manager, primarily in laboratory and quality management excels in operations management and quality. Working environments include Personal Business, Health Department, Physician Office, and Private Clinical testing laboratories as well as Pharmaceutical Manufacturing. Other qualifications include daily management of professionals and technicians. Competent to work with all required regulatory agencies such as: CLIA, CAP, FDA, and various ISO Standards. Develop and provide all training needs as the role of Corporate Trainer. Maintain records and follow up on all accidents in work place as Safety Officer. Job responsibility included LIMS Network Administrator and primary trainer for all staff.

SKILLS

Strong Quality Skills Team Building Skills Great Customer Service Skills

Proficient in all Microsoft Office / LIMS / Many other Computer Systems Experienced Manager for small or large groups Proven Multitasking Ability

Management Skills

Payroll/ Accounts Payable / Training & Compliance Officer

Strong Analytical Skills Problem solver through finding Effective Solutions

6/2008 – Present FH&L Consulting, San Antonio, Texas Consultant

- Owner of business, start up and getting business open

- Full Time and Part Time work depending on business need. Currently working (part-time) with a local company performing weekly accounts receivable and monthly sales working with Salesforce.com. Contract work with local LIMS vendor performing programming in system and beginning transfer of codes to new LONIC code requirements

1/2008 - 7/2009 Kimberly-Clark Professional, San Antonio, Texas Quality Assurance Leader

- Passed FDA audit with only one minor deficiency in 2009

- Improved receipt and storage of all raw materials from vendors

- Filled role of Quality Control Team Leader for 3 months during transition to new manager

- Performed all cGMP training to entire staff each quarter

- Timely completion of all internal and external audits with written reports

- Recession caused Global Layoff of personnel, including myself

2/2007 - 1/2008 Talecris Plasma Resources, San Antonio, Texas Quality Supervisor

- Performed daily review of medical records and, daily controls for all lab testing

- Passed opening audit from FDA, German Health Authority. Facility was certified to begin taking donors

- Assisted with implementation of Computer Automated System of all donors, lab tests and equipment

- Performed staff training and monthly reviews of staff work performance

5/2004 - 11/2005 Esoterix Infectious Disease Center, San Antonio, Texas Site Manager

- Management of the entire facility, staff, including purchasing and inventory

- Managed bi-weekly payroll duties, worked with AP and AR to process vendor payments and customer collections

- Worked with clinical trials, involved in specimens testing and storage

- Reduced overtime, and costs for building by 75% in first six months through corrective action steps

- Reduced sample errors by more supervision and accountability, passed CAP audit with no deficiencies

- Lab closed as it was bought by a competitor lab

Anna C. Crowder Page 2

1/1999 - 4/2004 US Oncology, San Antonio, Texas Laboratory Manager

- Reviewed daily QC and QA, wrote and reviewed all SOPs

- Successfully completed several laboratory federal and state inspections with little to no deficiencies

- Maintained main lab and three satellite facilities

- Increased lab profits by 30%

- Initiated installation of Laboratory Information System (LIMS) as the network administrator

4/1991 -1/1999 San Antonio Health District, San Antonio, Texas Laboratory Director

- Successfully managed 26 staff members and eight divisions and multiple sites

- Prepared and reviewed all SOPs and all QA/QC documents

- Performed accounts payable, annual budget as per request of city council guidelines

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CONTRACT / TEMPORARY POSITIONS

4/2012 – 11/2012 Frontier Toxicology Laboratory San Antonio, Texas Operations Manager

- Responsible for complete start up of new laboratory, hiring staff, payroll and accounts payable

LIMS Administrator / Compliance Officer/ Safety Manager / Human Resources / Vendor Contacts

9/2011 – 4/2012 DPT Laboratories, San Antonio, Texas Quality Analyst I

- Perform quality analysis on customer complaints

- Complete sample review and evaluation work closely with Lab and other departments as needed

9/2010 – 8/2011 Pathology Reference Laboratory, San Antonio Texas Molecular Supervisor

- Supervised and worked second shift Denaturing samples for molecular testing

9/2009- 8/2010 TAD Technical, San Antonio, Texas Senior Analyst

- Maintained GC/MS runs for split 12 hour shifts also performed basic analytical testing

5/2006 – 1/2007 Center for Disease Detection, San Antonio, Texas Client Care Specialist

- Received highest customer satisfaction within first 3 months, high volume call center

- Significantly improved trouble shooting on specimen submission issues

2/1997 - 12/1999 Alamo Community College San Antonio, Texas Adjunct Faculty

- Taught colleges classes worked closely with students to assure clear understanding of al material

- Utilized all forms of adult learning concepts including visual, audio and motivational techniques

EDUCATION

MS Degree Major- Chemistry, University of Texas at San Antonio, San Antonio Texas,

BS Degree Major – Chemistry, University of Texas at San Antonio, San Antonio Texas

PROFESSIONAL DEVELOPMENT/OTHER SKILLS

- Certified in Quality Assurance and Regulatory Affairs in Pharmaceutical Industry, By The International Conference on Harmonization (ICH) Good Clinical Practices, Laboratory Practices and Manufacturing Practices (GCP, GLP, GMP) Guidelines – November 2008

- Certified under CLIA to be Technical Supervisor, Lab Manager and Lab Technologist.

- Excel in SOP Writing & Review

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