Customer Service Sales

Résumé of Coleen G. Weiszbrod

***** ****** **** *****: 804-***-****

Chester, VA 23836 E-mail: **********@*****.***

July 16, 2012

Education:

ECPI, Richmond, VA - Associate of Applied Science, Network Administration, 2000

Professional Experience:

2006 – Present: Gumenick Properties, Richmond, VA - Network Administrator

Software & Hardware Implementations

• Symantec EndPoint Protection Server: Installed and manage of all operations

• VMware Infrastructure: Oversaw and assisted with implementation of company migration

• GoToAssist: Researched and implemented remote desktop assist program

• Backup Exec 12.5: Installed and manage operations

• ADP Payroll Network Software: Installation, upgrading and backup of payroll software and data

• Veeam Backup: Assisted with implementation and day to day operations for VMWare backups

Hands-on Responsibilities

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• Maintain all leasing agreements and scheduling returns

• Responsible for all installation, testing, maintenance and trouble-shooting of both hardware and software for the company’s computer environment.

• Purchase and install new hardware/software as necessary.

• Maintain necessary records and databases

• Oversee training of employees on equipment and software

2006 – 2006: Fluent Network Services, Richmond, VA - Contractor (System Administrator)

Software Implementation, Management & Utilization

• Exchange 2007 - Planned and implemented installation

• Windows 2003 Domain: Developed and implemented Group Policy, users’ rights and security.

• Symantic: Upgraded and maintained Symantec Corporate Edition, and established Symantec Ghost for all new computer systems. Maintained catalog of all Ghost Images

• Backup Exec 11d for Windows: Installed and oversaw operation. Installed hardware: External LTO drive

• WSUS (Windows Server Update Services): Installed and tested.

• Track It: Developed network PC information database and printer information database for entire corporate environment

Hands-on Responsibilities

• Performed all HP server and workstation hardware repairs

• Trained employees in Word 2003, Excel 2003 and Access 200e

• Set up and placing all new PCs and printers on the network

Clerical Responsibilities

• Purchasing: Ordered all new PCs and printers for the network

• Developed and maintained extensive database containing contact information, e-mail accounts, website accounts and PC related support.

2000-2006 Hoover & Strong, Inc. Richmond, VA Network Administrator

• Windows 2000: Planned and implemented Exchange 2000, and developed network diagram. Set up Windows 2000 domain server environment, Novell 4.11, and implemented users’ rights. Set up Backup Exec 8.5 for Novell, 8.6 for Windows. Formulated disaster recovery plan for all systems, software and hardware.

• Responsible for all software and hardware purchase, set-up and maintenance.

• Oversaw and maintained creation of Access 2000 database for e-mail, website accounts, hardware and PC related support for company. Developed Access 2000 database for all in-house software and licensing

• Training and trouble-shooting for employees in all aspects of Microsoft Office programs.

1999–2000 Hoover & Strong, Inc. Richmond, VA Networking Internship

• Assisted LAN Administrator in networking solutions

• Learned and assisted in operations of backup system

• Setting up and placing new PC on the network

• Setting up and placing printers on the network

1997-2000 Hoover & Strong, Inc. Richmond, VA Findings Dept Clerk

• Maintain Time Cards for all jobs with-in Findings Dept

• Created and maintained all documentation for new Diamond Setting Department

• Kick press operations

• Assisted Tool Room with development of diamond setting equipment

1994-1997 Kambourian Jewelers, Midlothian, VA Sales Manager

• Ordered and stocked sales floor and shop supplies

• Maintained log books of all sales and transactions

• Managed customer service relations

• Organized sales and promotions

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