EDWARD C. EVANS

Leadership • Training • Process Improvement • Curriculum Development

“An Investment in Knowledge Always Pays the Greatest Dividends” – Benjamin Franklin

Transformative Naval Officer and corporate director / manager with over 30 years of sustained superior performance and achievement. Specialist in employee development training and implementation. Creates high-performance and robust organizations capable of rapid change through improved motivation and increased efficiency and effectiveness. Background in presenting training classes for Navy personnel a company with over 1,500 employees, including courses in change management, communications, delegation, diversity, goal setting, guest service and multiple aspects of leadership. Curriculum development skills that assess training needs, set course objectives, determine optimal delivery style and measure success for continuous improvement. Development of course content to provide employees with training that is relevant, accurate and current to ensure best-in-class delivery. Conversion of technical information into learner- and user-friendly instructional methods and communications materials. Proven project management abilities to plan objectives, determine strategies and implement best practices. Substantial experience with document control and record retention. Superb communications skills, both verbal and written.

PROFESSION EXPERIENCE

WHERE THE EAGLES FLY Ione, California 2009 – Present

An Organization that Trains Business Teams to Achieve Extraordinary Excellence and Performance

Principal and Trainer

Provides business training and professional development to corporate organizations and private individuals.

• Possesses the knowledge, tools, insight and practical experience to provide superior training based upon having taught over 3,000 classes throughout career.

• Creates, develops and implements training policies, programs and procedures.

• Offers experience in teaching classes on essential and diverse topics, including leadership, management, change, generational differences, communications, stress management, goal setting, safety, teamwork, discipline, customer service, process improvement, performance evaluations, emotional intelligence, diversity, interviewing and hiring, coaching and counseling, records and management.

• Presents additional experience in developing and revising over 4,000 policies and procedures.

JACKSON RANCHERIA CASINO Jackson, California 1997 – 2009

A 24/7 Indian Gaming Casino with 40 Gaming Tables, 2,000 Slot Machines and over 1,500 employees

Security Officer/Security Shift Manager 1996 - 1998

Executive Casino Manager 1998- 2000

Reported directly to the CEO/President. Managed a five-member team that oversaw the operations of the casino. This position and all others represented the first of their kind positions in the company.

• Provided immediate relief to harried department managers and the tribal government so they could focus on the business instead of minutia.

• Improved customer service and response time to resolving complaints and issues

• Completely revised an out-of-date employee handbook.

• Initiated safety and security training for employees where none had previously existed.

EDWARD C. EVANS PAGE TWO OF TWO

Director of Employee Development 2000 - 2004

Reported directly to the V/P of H/R. Designed, developed and implemented a weeklong employee orientation and training course for employees and new hires. Involved with virtually all facets of Human Resources management functions including, recruiting / hiring, terminations, training performance, problem resolution, communications, discipline, policies and procedures, etc.

• Reduced turnover and improved morale and operating efficiency.

• Supervised four trainers in the delivery of 15 separate classes, plus specialized training topics.

• Earned Train the Trainer Certification from Stanford University in 2003.

Technical Writer 2004 – 2009 and Records Custodian 2006 – 2009

Reported directly to the Chief Financial Officer. Inventoried and catalogued over 6,000 banker boxes of records and assisted 35 company departments in the development and revision of over 4,000 policies and procedures over a six-year period.

• Created and implemented the organizations first-ever records retention schedule.

• Developed a chain of custody / destruction process to track the lifecycle of company records to support ongoing and future audits.

• Completed the Association for Information and Image Management (AIIM) Electronic Records Management (ERM) and Enterprise Content Management (ECM) certifications in 2007.

• Saved time and money, by investigating feasibility and purchase, launching and managing a software program (Policytech) to track and retain all company policies and procedures.

• Reduced procedure approval time from weeks to days.

RELEVANT MILITARY EXPERIENCE

THE UNITED STATES NAVY Six Ships and Three Shore Stations 1974 – 1997

Lieutenant (Rank at Retirement)

Promoted quickly upward through the enlisted ranks to Chief Petty Officer (E-7) in less than eight years. Sustained superior performance resulted in his nomination and subsequent selection to receive commission as a Naval Officer. Retired as a Lieutenant (O-3E).

• Leading teams of 2-250 over a twenty-three year career, improved existing processes, developed new ones where none had existed, and achieved benchmark results that improved operational readiness, effectiveness, and morale.

• Attained status as Master Training Specialist as the result of superior performance as Navy Instructor.

• Received two Navy Commendation Medals, three Navy Achievement Medals, numerous other personal medals and unit awards, and numerous Letters of Commendation and Appreciation.

• Held Top Secret (SBI) security clearance.