Customer Service Manager

Albert J. DiMAIO

** ***** **** *************, * Y 10703

914-***-**** ******.******@*****.***

OBJECTIVE: To secure a position in Transportation Management where my years of experience and skills will be an asset to company growth.

HIGHLIGHTS

• Established managerial skills in all phases of company operations.

• Proficient computer skills in areas necessary to departmental functions.

• Highly experienced in transportation operations.

• Highly competent and experienced in customer service.

Employment:

2009-2010 TRANSCARE INC. LIAISON SUPERVISOR FOR THE PARATRANSIT DIVISION OF THE MTA

• Supported dispatch with over 200 route updates, trip coverage and resolution of passenger/driver related problems.

• Interfaced with Command Center(MTA) personnel as an information base for

Accidents, incidents, etas, extra trip requests and problem resolution.

• Using AVLM(GPS) and mapping technology, provided driver location accuracy for passenger trips within the time parameters.

• Acted as a consultant for dispatch on the MTA’s new policies and regulations for the ACCESS-A-RIDE program.

• Monitored dispatchers and drivers to ensure on-time performance to reduce company penalties

• Wrote the dispatch manual to establish proper work guidelines and procedure.1999-.2008 AMERICAN TRANSIT INC. LIAISON SUPERVISOR FOR THE PARATRANSIT DIVISION OF THE MTA

• Supervised staff on: Route updating, monitoring and trip coding

• Monitored staff on punctuality, attendance, shift changes, performance reviews

• Conferred with Standard and Compliance(MTA) on driver qualifications.

• Assisted scheduling department with trips for special events.

SENIOR DISPATCH SUPERVISOR

• Responsible for entire Dispatch Operation with respect to driver high “on-time” performance: dispatchers’ performance, training and shift scheduling

• Handled all accident, incident and vehicle breakdown reports

• Coordinated the dispatch operation with the timely pull-outs of all vehicles.

• Responsible for the printing of all driver trip manifests.

• Conferred with MTA staff in resolving any and all problems regarding passenger rides and driver performance.

1987-1999 CREATIVE TRENDS INC. GENERAL MANAGER

• Responsible for entire company operations.

• Successfully coordinated departments into a unit of high degree of productivity.

• Directly involved in employee hiring and training.

• Secured new accounts increasing company revenues.

• Developed production short cuts and efficiency methods.

• Purchasing agent for major equipment acquisitions.

• Negotiated product pricing and delivery schedules with customers.

• Conferred with sales representatives on marketing strategies.

EDUCATION

C C N YPOLITICAL SCIENCE/SOCIOLOGY BA

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