Technical Field Service Engineer / Technician / Installations

William J. Pearl

Glen Carbon, Illinois ***** 618-***-**** ****.*****@*******.***

FIELD SERVICE ENGINEER / IT

ELECTRO-MECHANICAL INSTRUMENTATION TECHNICIAN

Engineering Professional with extensive experience in specialized training from both Fortune 100, and Fortune 500 companies. Demonstrated expertise in diagnostics, troubleshooting, problem solving, conflict resolution, negotiations, and “Excellence in Customer Service”. Strengths include competitive presence in regional and national markets, developing and growing customer base, identifying new product options and generating significant profit. Leadership utilized across diverse industries, such as: Electronics, Computer and Healthcare Equipment, Weather Instrumentation, Financial Services, Telecommunications, Design Engineering, Manufacturing and Nuclear Service. Technical expert in: MS Office, Windows XP/ Vista, 7, Word, Power Point, Excel and Outlook.

PROFESSIONAL EXPERIENCE

Stratasys, Inc. Eden Prairie, MN 09/2014-07/2020

(10% company-wide reduction in workforce due to Covid-19 pandemic).

Customer Service Engineer (CSE)

Performed the installation, repair and maintenance on various 3D printers-Fused Deposition Modeling (FDM), at more than 26 local and remote locations across the United States. Responsible for daily mileage log, and for maintaining accurate record keeping along with timely submission of all technical electronic documentation and corporate communications and training requirements.

Negotiated with management and Boeing Aerospace for an onsite position as a Resident Service Engineer

Recognized by several customers for performing outstanding professional service & being knowledgeable

While at Boeing Aerospace, was given special unescorted access to DOD secured lab and other work area

CBIZ Network Solutions, LLC, Maryland Heights, MO 01/2013-08/2014

Information Technologies (IT) Technician

On Site Service and Maintenance of Critical Edward Jones Investment Branch Office Systems. Responsible for the service and maintenance of more than 85 Edward Jones Investment Company Field Branch Offices. Daily requirements include 100% uptime on all equipment including telecommunications, Internet, Routers, Switches, Printers, Work Station CPU’s, Controllers, Monitors, Scanners, UPS Power Supplies and all other associated Peripheral equipment. Autonomous position requires maintaining a company vehicle, company assets, ongoing regular inventory and daily scheduling of onsite visits to perform routine maintenance, upgrades, modifications, replacements and other customer related service as required. Daily tasks include vehicle maintenance, personal inventory, paperwork, personal computer, cell phone, receiving and shipping of company assets and material.

Recognized by Regional Manager for being a quick study, mastering job requirements sooner than expected

Recognized for efficiency and organization of company vehicle which was featured as the preferred standard

Perfect attendance and ongoing performance of quality work.

THERMO-Fisher Scientific, Wilmington, MA (Laid off due to company wide cutbacks) 09/2011-08/2012

Field Service Engineer

Installation, maintenance and inspection of Beta Gauges used for measurement and process control in industrial applications. Performance of all scheduling of travel arrangements for position, served entire North American region. Managed personal inventory, paperwork, reports and company vehicle.

Consistently exceeded job requirements gaining consistent recognition for quality work.

William Pearl Page Two

ACI, INC., Fairview Heights, IL. (Left for career advancement opportunity) 03/2010 - 09/2011

Field Service Technician / CONTRACTOR

Installation, maintenance, repair and troubleshooting and of Cable TV, Telephone and Internet Services.

Utilized 85 Lb. 28’ extension ladder to install service on regular basis safely in all adverse weather conditions

Scored 100% during qualifications and held position longer than all peers from training class.

LECO CORPORATION, St. Joseph, MI (Laid off due to company wide cutbacks) 10/2008 - 03/2009

OES Field Service Engineer

Performed critical set up, service, testing and daily maintenance of complex OES/AES spectrometers in laboratory environments and gained expertise in Glow Discharge Spectroscopy for the determination of chemical composition for applications in the metals industry.

Studied, diagnosed and developed skills in order to apply theory of operation and knowledge of GDS and Atomic Emission principals as they relate to various GDS instrumentation and related equipment.

In four months time, gained knowledge and understanding of the sciences of Chemistry and Metallurgy sufficient to tackle the challenge of servicing complex GDS instruments and train customers on the proper use and operation.

RRTNA/BUTLER TELECOM, Inc., Irving, TX. (Left after contract assignments ended) 01/2008 – 07/2008

OSP Planner-CONTRACTOR

Responsible for creation of Hand-Off Packages utilized by field forces for the extraction of underground copper telecom cables for recycle.

Researched and evaluated AT&T OSP Teleco records, LFACS, TIRKS, NERV, PIDS databases and other pertinent documentation to determine most profitable candidates for cable mining project by generating Engineering Work Orders, that produced profits in excess of $6 Million for employer, and later received request for rehire after contract.

Designed, assembled and submitted very detailed and complex Hand-Off packages which yielded more than one-half million accumulative feet of underground cable over 6 month contract period, which gained regular praise from immediate supervisors.

PCI ENERGY SERVICES / WESTINGHOUSE, Norcross, GA (Left after contract ended) 05/2007– 01/2008

Field Service Engineer, E-Tech-CONTRACTOR

Refurbished, maintained, diagnosed, troubleshot, repaired, set up and tested various welding systems and power supplies both in house and on site at Nuclear Power Generating Stations.

Awarded unescorted access to the nations’ largest Nuclear Power Generating Station following stringent and exhaustive FBI background checks and qualifications, provided assistance in project involving replacement of two of Palo Verde’s Steam Generators.

BELVAC PRODUCTION SERVICES, INC., Lynchburg, VA. (Trial position eliminated) 03/2005–12/2005

Technical Service Territorial Coordinator for the Mid West and China

Serviced equipment and developed solid contractual relations with customers; participated in Failure Analysis/ Vibration, Testing and Data Collection of new machines during roll out.

Successfully coordinated, installed, calibrated, inspected, tested and commissioned $5 million dollar Necker machine and Trimming machines in remote manufacturing plant near Beijing China., qualifying on time and under budget.

William Pearl Page Three

MIDWEST WEALTH PROGRAMS, INC., Glen Carbon, IL. (Temporary 2ndary income) 03/2003–03/2005

Owner, CEO, Sales and Marketing Specialist

Organized, operated and developed retail marketing company, provided services and products to consumers online and in retail store environment; routinely performed several business development functions relating to advertising, budgets, legal requirements and bookkeeping.

Initiated and introduced new marketing concepts and practices for business using cutting-edge, on-line tools and technologies which streamlined the capture and processing of new customers and sales; expanded market share by 25%.

Recruited, trained and motivated new business associates while expanding the overall footprint of market penetration from regional to national.

VERIZON, INC. / BELL ATLANTIC, Cockeysville, MD. (Moved no transfer available) 07/1997–01/2003

Outside Plant Design Engineer

Provided both internal and external customers with timely solutions for needs arising from facilities shortages throughout Maryland, by designing EWO’s using Micro Station and CADD, and offering telephone support to various departments and field personnel. Scored 100% on Entrance Test Battery; Made top craft position.

Established contractual agreements, acquired Right-Of-Way Permits and coordinated with all levels of management for timely resolution of facilities shortages and placement of new business.

ADDITIONAL WORK EXPERIENCE

(Unemployed for 13 months; Seeking full time career position following company wide lay off) 2009-2010

SEARS HOLDINGS, INC.- Fairview Heights, Il.

Retail Sales Associate; Major Home Appliances; (Temporary Seasonal position) 2006-2007

BANKERS LIFE & CASUALTY- Fairview Heights, Il.

Insurance Sales Associate; (Temporary employment while seeking regular full time career position) 2006

ACADEMIC CREDENTIALS

Associate of Science, Electrical Engineering

New England Institute of Technology, Providence, Rhode Island

CERTIFICATIONS / LICENSES / TRAINING

CITRMS-Certified, National Accreditation

Licensed Life, Accident & Health, Disability Insurance Agent in six states

Enhanced training accreditation received: Thermo Fisher Scientific, Leco Corporation, Verizon

Communications, Ciba Corning Diagnostics, NCR Corp., National Semiconductor, United States Navy

Excellence in Sales and Customer Service Formal Measurement Training, Advanced Safe Driver Training

MILITARY

U.S. Navy – U.S.S. John F. Kennedy (CV-67): Ships Electricians Mate, Petty Officer

Qualified for early advancement in Basic Training while at Great Lakes Regional Training Center Achieved Leadership status during basic training for exceptional performance and was given command responsibilities. Promoted in rank over 72 recruits; Awarded “E” for Excellence during at-sea trials

Trained in A, C, E, & P schools including Catapults

Received Honorable Discharge following distinguished service

Contact this candidate